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Business Operations Analyst (MEA)
Kforce Technology
Boca Raton, FL
Contractor
Competitive
RESPONSIBILITIES:
Kforce's client is seeking a Middle East and Africa Business Operations Analyst. (Arabic is required). The Business Operations Analyst will perform following three main functions within the organization: Customer Services, Database Management, and Team/Project Management:- Customer Services: Provide resolutions to content and policies related inquiries from sales, clients, and other departments regarding our database; We are not technical support or frontline support, as we are the experts of our database
- Database Management: Perform analytics and maintenance of the database; Using SQL, Tableau, Python, MS Office, or just simple Google search to identify gaps, discrepancies, and possible enhancements, so the database continues to be relevant and comprehensive
- Team/Project Management: Supervise offshore researcher centers located in 8 offices across 7 countries and 4 continents; Monitoring and ensuring production and productivity, clarifying policies and standards, coordinating projects and meetings to ultimately optimize the offices and the tools which they utilize
- Review source documents for data input being performed by research centers
- Check accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing
- Verify output against control/standard, review format and accuracy of profiles, and distribute information to appropriate departments
- Provide research and administrative support to research centers and other departments
- Gather information, conduct background searches and fact checks
- May conduct competitive research
- Perform routine assignments starting at the entry level to more senior levels according to job progression
REQUIREMENTS:
- Requires a college or university degree, or the equivalent work experience that provides exposure to teamwork, professional communication, and technical acumen
- Functional Knowledge: Business fluency in Arabic, geopolitical and business knowledge of region of responsibility; MS Office knowledge
- Business Expertise: Apply general knowledge of business practices and acumens developed through education or past experiences
- Leadership: Supervising offshore research centers; Accountable for own contribution and teamwork
- Problem Solving: Solve routine problems using existing procedures and information, standard practices, and knowledge
- Impact: Works within standardized procedures and practices to achieve objectives and meet deadlines
- Interpersonal Skills: Internal communication via calls and emails; External communication mostly via email
Recommended Skills
- Administration
- Arabic
- Business Ethics
- Communication
- Customer Service
- Data Analysis
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Job ID: ITEQG2022187
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