The Support Engineer acts as the primary IT resource for regionally grouped campuses to support end users, including installation, maintenance, and troubleshooting of workstations, laptops, printers, phone system, email and basic network and server support.
- Perform configuration and installation of end user workstations, laptops, printers to include all- in-one shared print devices, and phones.
- Perform remote and on-site analysis, diagnosis, and resolution of workstation, laptop, printer, email, phone, and some basic network issues (e.g., routers, firewalls).
- Receive and respond to incoming calls, texts, emails, and postings from IT Help desk regarding user issues within the scope of responsibilities as described in the summary.
- Work collaboratively with the Academic Technology Media Coordinator.
- Act as lead or assist on small to medium-sized IT projects as instructed by the IT Director.
- Maintain all assigned campus inventory and documentation.
- Liaise with vendors and 3rd party support resources as needed.
- Preempts potential problems and provides effective solutions.
- Serve as primary resource for on-boarding staff resources including all hardware and email. Includes termination processing.
- Perform miscellaneous job-related duties as assigned.
- Bachelor’s degree preferred and minimum of 2 years’ experience in a related field.
- Minimum 3 years of hands on experience with Microsoft based workstations, laptops, printers, server environment.
- Experience imaging, internet, telecommunications setup and diagnostics, and remote support preferred.
This role may be required to travel occasionally, and work after-hours or weekends as necessary to perform tasks that may otherwise cause a disruption.
Installations (Computer Systems)
Server Supported Gaming