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Remote Home Loans Business Process Analyst job in Sacramento at Golden1 Credit Union

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Remote Home Loans Business Process Analyst at Golden1 Credit Union

Remote Home Loans Business Process Analyst

Golden1 Credit Union Sacramento, CA Full-Time
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LOCATION: 100% Remote *Must live in California
JOB TITLE: Home Loans Business Process Analyst

DEPARTMENT: Home Loans Admin


JOB CODE: 10062


The Home Loans Business Process Analyst is responsible for identifying enhancement, development, and customizations of Home Loan systems. This position requires in-depth knowledge of the loan origination workflow and the job functions of all operational roles that participate in that workflow.  The Business Process Analyst works closely with Home Loans management to evaluate the business process, systems, data integrity, and compliance issues as they relate to the home loan systems.


  1. Provide technical direction and support in the development of processes and workflows in the use of Loan Origination System, Point of Sale, CRM, Pricing Engine, etc. Responsible for analysis, planning, testing, and implementation of projects and tasks.
  2. Build, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations.
  3. Manage enactments, process changes and implementations of Loan Origination System, Point of Sale, CRM, Pricing Engine through testing of new functionality, deployment to a production environment, and communication to end users.
  4. Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner and escalating to Enterprise Applications or software vendor as needed.
  5. Monitor industry and/or regulatory changes to ensure systems can support changes.
  6. Work with the Home Loans Management to develop, maintain, and enhance the home loans digital offering from origination through closing.
  7. Review and recommend Home Loan process and systems to create operational and production efficiencies.
  8. Lead process and system enhancement efforts for home loans.
  9. Understand the definitions and configuration of company's Loan Origination System, Point of Sale, CRM, Pricing Engine, etc.
  10. Coordinate with Home Loans Trainer to deliver training to business units on new features.
  11. Additional related duties may be assigned, as required.
  12. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.


  1. Effective oral and written communication skills required.
  2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.


  1. INTERNAL:  All levels of staff and branch/department managers.
  2. EXTERNAL:  Training associations, community organizations and vendors.


  1. EDUCATION: Bachelor’s degree or equivalent in related field.
  2. EXPERIENCE: Three years or more experience in administrating software applications such as Ellie Mae Encompass, Optimal Blue, FNMA & FNMA technology solutions and Customer Relationship Management software such as Mortgage Returns.  A minimum of 2 or more year’s mortgage lending experience preferred.  Experience in project management and implementation a plus.
  • Able to effectively articulate and communicate instructional requirements for content, clarity, style, spelling, and grammar.
  • Perform productively with ability to meet short timelines. 
  • Strong team skills and the ability to work constructively and collaboratively with management, peers, and other departments. 
  • Able to quickly comprehend technical applications, documentation and instructions and to translate to practical terms.
  • 3 to 5 years of Encompass Administration experience.
  • Experience in configuration of all areas of Encompass settings including personas, user groups, e-Folder, loan templates, reports, input form builder, and all types of business rules.
  • Strong understanding of the loan lifecycle.
  • Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
  • Multi-tasking capabilities.
  • Strong communication skills and customer service.
  • Demonstrates a professional and cooperative attitude.
  • Capacity to write and test business rules and custom field coding for Encompass360.
  • Microsoft Excel functions like formulas, pivot tables, and macros.
  • Additional related duties may be assigned, as required.


  1. Prolonged sitting throughout the workday with occasional mobility required.
  2. Corrected vision within the normal range.
  3. Hearing within normal range.  A device to enhance hearing will be provided if needed.
  4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.


Certification in Word, Excel, and other Microsoft applications, Encompass Administration a plus.

A valid California Driver’s License is required.


Recommended Skills

Loan Origination
Mortgage Loans
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