If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ([ Link removed ] - Click here to apply to Business Operations Analyst, Small Parcel
to log in to Workday to apply using the internal application process.
You are the driving force behind our company.
Start your career with Ryder today!
We are looking for an experienced Business Operations Analyst, Small Parcel to focus on cross-functional issue tracking, resolution, and process optimization from checkout to outbound shipping and invoicing. To be successful, the Business Operations Analyst needs to be skilled in tracking down core issues in systems, operations, and/or with carriers, articulate the problem, then develop solutions to drive resolution. Solutions may include new system requirements, bug fixes, and/or changes to operating procedures.
The right candidate will have strong experience in small parcel and e-commerce. Additionally, past experience working directly with carriers, and/or understanding of fulfillment operations is desired.
***** REMOTE work from HOME*****
**Principal Duties and Responsibilities**
+ Assist in e-commerce customer and fulfillment operations support/escalations
+ Drive resolution of operational, IT, or other issues related to parcel
+ Work with cross-functional teams to pinpoint and resolve issues
+ Work with carrier partners to identify & resolve issues
+ Identify areas of opportunities to enhance customer experience related to small parcel
+ Perform monthly analysis of the small parcel business across the Whiplash network
+ Perform monthly analysis of the small parcel business across the Partner network
+ Support Enterprise Account Managers on customer requests, customer QBRs, KPIs, and strategy sessions
**Qualifications and Requirements:**
The right candidate must possess:
+ 3+ years of experience in small parcel and e-commerce
+ Be a true problem-solver - "Leave no stone unturned"
+ Be relentless and work with a sense of urgency
+ Have direct e-commerce experience, not just as a customer
+ Be analytical, tech-savvy, and detail-oriented
+ Demonstrate empathy and an articulate communicator with cross-functional teams
+ Have experience in small parcel with carriers such as UPS, FedEx, DHLeC, USPS, and other carriers
+ Ideal candidate will have experience in domestic AND cross-border shipments
**Applicants from California, Colorado, Connecticut, New York City & Washington:**
Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant's skills; prior relevant experience; certain degrees or certifications, etc.
The salary for this position ranges from $60k to $80k.
Salaries may be supplemented with a bonus as applicable and/or as business conditions allow.
Ryder offers comprehensive health and welfare benefits, to include medical,
prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan.
**Job Category:** Financial Analysis
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
- Attention To Detail
- Customer Experience
- E Commerce
- Issue Tracking Systems