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Company Contact Info

  • Chowchilla, CA 93610
  • Melody Mercado
  • Phone: 3234049535
  • Phone:: 1 323 404-9501

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Customer Support & Service Director

Michael Page • Chowchilla, CA

Posted 1 month ago

Job Snapshot

Full-Time
$140,000 - $160,000/Year
Manufacturing

Job Competition

5

Applicants

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Job Description

Michael Page is looking for an experience and highly qualified Customer Support & Service Director for a global manufacturer.

Client Details

Our client is a leader in manufacturing equipment for the food and beverage industry.

Description

As the Customer Support & Service Director you will be responsible for the following:

  • Identify plant equipment that, due to lack of maintenance, improper application or other is detracting from overall plant efficiency.
  • Look for opportunities to grow the parts and service business. Evaluate and put into place programs such as preventive maintenance contracts to generate revenue. Provide a regularly scheduled program of courtesy calls to raise customer satisfaction and create parts and service sales opportunities.
  • Coordinate effective procurement and parts procedures resulting in competitive parts sourcing.
  • Coordinate engineering efforts to support Customer Care sales and cost reductions.
  • Coordinate with field service support team to develop other, and/or revise current overhaul parts packages or maintenance programs to better suit customer needs.
  • Assure that regional repair and service work is performed safely and to customer expectations. Assure that scheduling optimizes use of resources while addressing customer needs in a timely manner. Assure that in-house resources provide adequate technical advice and troubleshooting to customers.

Profile

  • BS degree or five years relevant experience
  • Demonstrated mechanical aptitude or hands on experience working in a manufacturing or food processing environment
  • Strong written and verbal communication skills. Good interpersonal skills
  • Minimum of 5 years of experience in an international, capital equipment, build to order environment
  • Strong technical engineering, project management, and or/manufacturing background.
  • Minimum of 5 years of functional management experience.
  • Budget management and control experience.

Job Offer

Competitive salary + benefits

Job ID: 1374242
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