- Customer Service functions that support the key organizational objectives. - Responsible for the door take-off process. - Processing and landing customer orders into production facilities. - Position is in direct communication with: customers, sales team, other members of the order execution team, and manufacturing personnel with concentration on non-engineered purchase orders. - Review purchase orders. - Coordinate and advance project status. - Schedule orders to production based on standard lead times. - Interface to JDE and release to production. - Concession JDE price based on established guidelines. - Check for FTQ take-offs completed by others. - Work with customers on processing, scheduling, order changes, product issues and claims. - Utilize knowledge of product and price book. - Interact and coordinate with internal resources on projects. - Initiate customer feedback and claims, problem solving, root cause resolution, and process credits. - Be a point-of-contact on phone inquiries with expectation of 100% "live call" response and customer assistance without frequently forwarding calls to other front-end employees. - Must be self-motivated, people oriented, service oriented and possess the ability to work with others. - Computer skills including KaluCAD, PIMS, Microsoft Office Suite. - Data entry skills - Written and verbal communication skills. - Construction or architectural industry background will be a plus. - Proven customer service skills including prompt response and documentation
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