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  • Daphne, AL

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Customer Service Representitive

CCC Information Services Inc • Daphne, AL

Posted 19 days ago

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Job Description

Job Description SummaryThe Customer Service Representative is responsible for assisting providers, patients, billing services, adjusters, and patient's family members with excellent customer service by providing explanations regarding all processing and claims procedures.

Job Duties
  • Exceptional conversational and problem solving skills.
  • Medical Knowledge of Explanations of Review/Reimbursement/Benefits, CPT codes, ICD 9 & 10 codes, Fee Schedules, PPOs and PHAD reviews. - (Strongly Preferred, but not required)
  • Must be able to multi-task with our Inbound Call Center Database and our Medical Bill Review System.
  • Knowledge of Internet Explorer, Lotus Notes and Windows.
  • Flexibility to work within the hours of 7 am until 7 pm Monday thru Friday.
  • Attend assigned Saturday training sessions for further career advancement.
  • Interface with providers, patients, attorneys, billing services, adjusters, and patient's family members while maintaining a professional attitude.
  • Ability to defuse an irate caller through the use of our 10 customer service tools.
  • Handle 50+ calls in an eight hour shift within 90 days of hire date.
  • Excellent oral, written and grammar skills are required.

A High School diploma or equivalent is required.

Job Related Skills/Experience:
  • 1-2 years' experience in a service-oriented environment is required.
  • Experience in a medical office experience is preferred.
  • Good listening skills and the ability to remain calm under pressure is required.
  • Understanding of basic Medical terminology is strongly preferred.
  • Inbound Call Center experience is preferred.
  • Customer Service Experience is preferred.
  • Ability to communicate to supervisors and other colleagues in a clear and concise manner is required.
  • Ability to adapt to a changing work environment with the willingness to learn new skills and develop greater knowledge is required.
  • Ability to type 55-65 WPM/w/98% accuracy is required.
  • Spanish bilingual is strongly preferred, but not required.

Why Choose CCC:

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company's goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

  • Healthy - Wellness programs, competitive medical benefit offerings
  • Happy - Recognition programs, a confidential employee assistance program, Perkspot/employee discount program and potentially flexible work arrangements such as staggered start times
  • Enriched - Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart-a certified LEED (Leadership in Energy and Environmental Design) building.

Please Note: Contingent Workers, Field Inventory Representatives and Interns are not eligible for the benefits above.

CCC Information Services was recognized by Forbes as one of America's Best Mid-Sized Employers in 2018 and ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago.

CCC is ready to help you shift your career into high gear. Let's get started!
Job ID: 7559-2231
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