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  • Aurora, IN

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Customer Service Representative

Matthews International • Aurora, IN

Posted 1 month ago

Job Snapshot

Degree - 4 Year Degree
Funeral - Cemetery, Industrial, Manufacturing
Customer Service

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Job Description


Customer Service Representatives will serve customers; managing relationships with a given team.  The CSR will service inquiries, resolve customer complaints and proactively manage customer needs.



·         Service incoming customer requests and address issues via phone, email, chat, written communication and personal contact in a manner allowing the team to achieve its service goals.

·         Effectively follows up on commitments to customers and internal constituents; meeting internal service levels

·         Has knowledge of product lines, pricing, delivery time and marketing initiatives.

·         Maintains liaison with other departments for order completion

·         Resolves complaints and issues in a timely fashion.

·         Processes received orders in a timely fashion

·         Maintains customer records in various sources such as SAP and Salesforce.

·         Provides “help desk” support when customers require help with our customer facing tools and resources.

·         Contributes to team effort by accomplishing related results as needed.

·         Provide feedback to improve internal processes and the customer experience



·         This job has no supervisory responsibilities.



·         Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. 

·         Regularly/Occasionally lift and/or move up to 25 pounds. 

·         The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.



·         Minimum high school diploma required or Associates Degree or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

·         1+ years of previous customer experience preferred

·         High degree of proficiency MS Office Suite, Outlook & Internet applications

·         Strong prioritizing, interpersonal, problem-solving, presentation & planning skills

·         Strong verbal and written communication skills

·         Solid understanding and application of mathematical concepts

·         Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

·         Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

·         Ability to work with and influence peers and senior management

·         Self-motivated with critical attention to detail, deadlines and reporting

·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

·         Ability to read, write, and comprehend simple instructions, short correspondence, and memos

·         Ability to work overtime as necessary


Matthews International is an Equal Opportunity Employer


Job ID: 8123BR
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