Icon hamburger
US
Customer Service in New Trenton,Indiana
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mww6vk74cnfwkhtdfdb

Customer Service Representative

Matthews International Aurora Full-Time
Apply Now

POSITION SUMMARY:

Customer Service Representatives will serve customers; managing relationships with a given team.  The CSR will service inquiries, resolve customer complaints and proactively manage customer needs.

 

JOB RESPONSIBILITIES:

·         Service incoming customer requests and address issues via phone, email, chat, written communication and personal contact in a manner allowing the team to achieve its service goals.

·         Effectively follows up on commitments to customers and internal constituents; meeting internal service levels

·         Has knowledge of product lines, pricing, delivery time and marketing initiatives.

·         Maintains liaison with other departments for order completion

·         Resolves complaints and issues in a timely fashion.

·         Processes received orders in a timely fashion

·         Maintains customer records in various sources such as SAP and Salesforce.

·         Provides “help desk” support when customers require help with our customer facing tools and resources.

·         Contributes to team effort by accomplishing related results as needed.

·         Provide feedback to improve internal processes and the customer experience

 

SUPERVISORY RESPONSIBILITIES:

·         This job has no supervisory responsibilities.

 

PHYSICAL ASPECTS/WORK ENVIRONMENT:

·         Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. 

·         Regularly/Occasionally lift and/or move up to 25 pounds. 

·         The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

 

QUALIFICATIONS:

·         Minimum high school diploma required or Associates Degree or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

·         1+ years of previous customer experience preferred

·         High degree of proficiency MS Office Suite, Outlook & Internet applications

·         Strong prioritizing, interpersonal, problem-solving, presentation & planning skills

·         Strong verbal and written communication skills

·         Solid understanding and application of mathematical concepts

·         Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

·         Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

·         Ability to work with and influence peers and senior management

·         Self-motivated with critical attention to detail, deadlines and reporting

·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

·         Ability to read, write, and comprehend simple instructions, short correspondence, and memos

·         Ability to work overtime as necessary

 


Matthews International is an Equal Opportunity Employer

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$43K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
Sales Representative
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: 8123BR

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Matthews International Corporation is a global provider of brand solutions, memorialization products and industrial automation solutions. The SGK Brand Solutions segment is a leader in the delivery of brand development, activation and deployment services that help build our clients’ brands and consumers’ desire for them.  The Memorialization segment is a leading provider of memorialization products, including memorials, caskets and cremation equipment, primarily to cemetery and funeral home customers that help families move from grief to remembrance. The Industrial segment designs, manufactures and distributes marking, coding and industrial automation technologies and solutions. We have more than 10,000 employees in more than 25 countries on six continents that are committed to delivering the highest quality products and services.

View the full profile