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Bilingual Customer Service Representative

STARTEK San Antonio Full-Time
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Job Functions
  • Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries
  • Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting
  • Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
  • Troubleshoot Subscribers' service problems and schedule field service calls when necessary
  • Schedule Subscriber appointments in accordance with established procedures
  • Document Subscriber transactions accurately in the appropriate systems
  • Coordinate with co-workers, lead persons and other departments as appropriate

  • Spanish fluency required –verbal communication.  English for call documentation
  • High school diploma or equivalent education required
  • Strong written communication skills. Requires heavy computer communication in a customer service capacity
  • Understanding of basic internet troubleshooting and configurations
  • Customer service/public relations, telecommunications and data terminal experience also preferred
  • Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.
  • Typing speed of 40WPM preferred
  • Must have basic math, reading, writing, and organizational skills with strong initiative
  • Must have pleasant personality, and capability to work independently
  • Experience with Microsoft office, internet and email programs desired
  • Ability to empathize with Subscribers
  • Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted
  • Must pass STARTEK pre-hire screening and new hire services training exam with 80% or higher (any revisions/modifications to the pre-hire screening and related assessments must be mutually agreed to by the parties)  
  • Must be able to work a variety of work schedules including days, nights, weekends, holidays
  • Able to sit, working at a computer, for extended periods of time
  • Maintain regular and punctual attendance
  • Understands Subscribers’ needs and wants
  • Confident in communicating with others
  • Able to adapt quickly to a fast paced and changing environment
  • Desire to deliver superior customer service
  • Capable of multitasking (researching solutions while communicating with a Subscriber)
Additional Skills
  • Goal and detail oriented
  • Understanding of basic internet troubleshooting and configurations
  • Ability to multitask (use of multiple tools and applications required)
  • Handle and overcome rejection
  • Quick thinker, likes challenges, ambitious, determined and confident
  • Self-starter and team player
  • Positive and enthusiastic
  • Respects others points of view
  • Problem solver approach to research, capable of accessing multiple data sources at once
  • Demonstrates self-control and patience

Legal/Financial Responsibilities

  • Position must assist in maintaining the confidentiality of Subscriber and business data at all times

 

Recommended skills

Attention To Detail
Self Motivation
Multitasking
Passionate
Complex Problem Solving
Coordinating

Location

About the company

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$31K
Below Avg. Average Above Avg.

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Bilingual Customer Service Representative
Estimated Salary: $70K
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Job ID: 13157

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