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Bilingual Customer Service Representative

STARTEK San Antonio Full-Time
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Job Functions
  • Provide information regarding Products and Services, billing, repair, collections, and respond to other types of inquiries
  • Provide general technical support regarding outages, bandwidth troubleshooting, equipment setup, and rebooting
  • Respond to Subscriber complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
  • Troubleshoot Subscribers' service problems and schedule field service calls when necessary
  • Schedule Subscriber appointments in accordance with established procedures
  • Document Subscriber transactions accurately in the appropriate systems
  • Coordinate with co-workers, lead persons and other departments as appropriate

  • Spanish fluency required –verbal communication.  English for call documentation
  • High school diploma or equivalent education required
  • Strong written communication skills. Requires heavy computer communication in a customer service capacity
  • Understanding of basic internet troubleshooting and configurations
  • Customer service/public relations, telecommunications and data terminal experience also preferred
  • Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.
  • Typing speed of 40WPM preferred
  • Must have basic math, reading, writing, and organizational skills with strong initiative
  • Must have pleasant personality, and capability to work independently
  • Experience with Microsoft office, internet and email programs desired
  • Ability to empathize with Subscribers
  • Completion of 6 months of prior call center experience desired or 6 months of customer service and a combination of prior work experience and technical school or college may be substituted
  • Must pass STARTEK pre-hire screening and new hire services training exam with 80% or higher (any revisions/modifications to the pre-hire screening and related assessments must be mutually agreed to by the parties)  
  • Must be able to work a variety of work schedules including days, nights, weekends, holidays
  • Able to sit, working at a computer, for extended periods of time
  • Maintain regular and punctual attendance
  • Understands Subscribers’ needs and wants
  • Confident in communicating with others
  • Able to adapt quickly to a fast paced and changing environment
  • Desire to deliver superior customer service
  • Capable of multitasking (researching solutions while communicating with a Subscriber)
Additional Skills
  • Goal and detail oriented
  • Understanding of basic internet troubleshooting and configurations
  • Ability to multitask (use of multiple tools and applications required)
  • Handle and overcome rejection
  • Quick thinker, likes challenges, ambitious, determined and confident
  • Self-starter and team player
  • Positive and enthusiastic
  • Respects others points of view
  • Problem solver approach to research, capable of accessing multiple data sources at once
  • Demonstrates self-control and patience

Legal/Financial Responsibilities

  • Position must assist in maintaining the confidentiality of Subscriber and business data at all times

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

About the company

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$35K
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Bilingual Customer Service Representative
Estimated Salary: $64K
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Job ID: 13157

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STARTEK, Inc. is a global provider of business process outsourcing (BPO) services with over 9,000 employees and has been committed for over 25 years to making a positive impact on our clients’ business results. Our company mission is to enable and empower our Brand Warriors to fight for our clients’ brands every day to return value to our stakeholders. We answer the demands of global businesses in fiercely competitive markets, partnering with our clients to reach the goal congruency necessary to deliver superior customer results, beginning with our Brand Warriors. Our focus is on creating high-value customized support solutions for our clients and delivering increased customer satisfaction and Net Promoter Scores. As a trusted sourcing partner, our clients’ business objectives become our business objectives. Every day, we strive to better understand our clients’ competitive and market challenges so that we can play a more effective role as a trusted sourcing partner. We build customer loyalty and reduce total cost of ownership through specific actionable continuous improvement efforts.

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