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Customer Care Rep... in Malden,Washington
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Customer Service Representative

The Computer Merchant Ltd Spokane Contractor
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Customer Service Representative

Take inbound calls from Service Technicians • Trouble shoot I Phone issues • Process emails in a shared email box • Work reports in Service Max • Follow-up with any combination of Service Reps, Customer Service Managers, Field Supervisors (or others) to ensure the client's needs have been met. • Provide support to our field Service organization

Strong Teamwork skills • Strong interpersonal skills • Experience with inbound & outbound Client communications • Desire to be a part of an important and highly visible Field Support Group • Motivation to assist our Field Technicians to exceed Client satisfaction • Proven ability to quickly shift focus from one task to another • Ability to effectively communicate both verbally and in writing

Preferred experience with Service Max and/or SFDC • Preferred MS Word, Excel & Outlook skills • Preferred-foreign language skills

Equal Opportunity Employer Veterans/Disabled

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Representative
Estimated Salary: $64K
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Job ID: 19-01970


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