IT Technician 3, University Police Services [R0127813]

The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Services [R0127813].

ROLE of the POSITION

Under the direction of the Assistant Director of Information Technology and Emergency Communications, the position provides a broad range of IT assistance to University Police Services personnel regarding technical needs and equipment usage. The IT Technician 3 will install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation. Serve as initial point of contact for general IT service requests. Document all requests and related communication in the appropriate service management tool. A few other responsibilities include: deploy technology equipment, move, deliver, and setup hardware to user requirements. Update inventory to reflect location and possession of property. Test implementation of new systems, and conduct and update inventory of department technology.

MINIMUM QUALIFICATIONS

Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.

KNOWLEDGE, SKILLS, ABILITIES

Help Desk Support:

• Detailed knowledge of: computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management.


• Working knowledge of: commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices.


• General knowledge of: database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.


• Ability to analyze problems, develop alternatives, and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation pertinent to the agency's computer system and programs; troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called; use utilities to check for network connectivity.

SALARY

Grade 30 Step 1, salary $41,989.68. "Step" means the number assigned by the Division of Human Resource Management to identify a specific rate of pay within a grade. Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.

HOW TO APPLY

Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.

Attach ALL documents in the CV/Resume attachment section when applying.

This recruitment will remain open until filled. We will begin reviewing applications on October 26, 2022. Materials should be addressed to Mark Sakurada, Search Chair/Hiring Manager and must be submitted through Workday, as we do not accept emailed materials.