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Supervisor Customer Service Care Coordinator - Duluth, MN, Dublin, OH, Harlingen, TX, Roanoke, VA

UnitedHealth Group Roanoke, VA Full-Time
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Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.


This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.


Primary Responsibilities:

  • Coordinate and supervise daily / weekly / monthly activities of a team members 
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment 
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • High School Diploma / GED (or higher) OR 5+ years of call center customer service experience in lieu of education
  • 1+ year of supervisory / leadership experience 
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment 
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications 
  • Will need to be able to work 7:00am - 6:00pm CST, Monday to Friday, Holidays and weekends as required
Preferred Qualifications:
  • 2+ years customer service experience

Soft Skills:

  • Ability to multi - task including the ability to understand multiple products and multiple levels of benefits within each product 

UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM


Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Supervisor, Lead, Customer Service

 

Recommended skills

Customer Service
Call Centers
Analysis
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Job ID: 2551_865578_0

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