In this exciting role as a Sr. Renewal Specialist, you will be connecting with our global customers within the Security portfolio: Network Security, Endpoint Security and Cloud Security; to renew their subscription-based contracts.
As a Sr. Renewal Specialist you will work predominantly in a virtual capacity interacting with customers and partners via phone, video and email mediums; therefore, excellent social skills are required.
Achieve sales objectives including quota and productivity requirements and other key performance indicators as determined by sales management.
You'll help increase customer renewals through cross sells and up sells based on understanding the customers' landscape and the ability to recommend improved and complementary solutions / products over what they currently use. You will own overall communications, lead quoting and critical issues.
Collaborate cross functionally (integrated sales, inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.
Interpret and utilize SFDC (Salesforce) data to produce an accurate renewal list by customer / partner on a quarterly / annual basis and drive that information into the sales motions.
You will actively engage with customers and partners on their renewal opportunities 120 days before renewal date.
Spend > 50% of time in contact with customer; mainly interacting with key decision makers.
Spend 25% - 50% of time building awareness to assess customers' landscape in an effort to cross sell and up sell.
Strengths You'll Need
You have 7-10 years of B2B Sales experience in the information technology industry utilizing a CRM (SFDC), specifically in areas such as Network Security, Endpoint Security and Cloud Security.
You understand basic business mathematics, financial strategies, and performance indicators, and applies that knowledge to client's economic and buying environment.
You effectively explore interests and options to reach outcomes that gain the agreement and acceptance of customers by using SFDC data to support one's proposal.
You have experience building effective account plans and communicating them to partners.
You have a comprehensive knowledge of services portfolio, specifically Advanced Services and Technical Services, which are necessary to be effective in this role.
You hold a Bachelor's Degree, preferably in Business or Communications
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Vaco Technology is a customer-focused, premier provider of IT employment solutions. Our strength is our ability to match talented and experienced information technology professionals to the unique business needs of the client. Our team-based approach allows us to combine our experiences in the IT industry to develop effective, customized solutions quickly and efficiently. Since we aim to build long-term relationships, we are always striving to provide higher quality service and produce better results. Vaco Technology is a division of Vaco, LLC. Our sister divisions, Vaco Resources, Vaco Financial and Continuum Search provide highly skilled, seasoned professionals for finance, accounting and executive search needs.