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Medical Assistant, Patient Service Rep - Family / Internal Medicine job in Short Hills at Summit Health, Inc.

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Medical Assistant, Patient Service Rep - Family / Internal Medicine at Summit Health, Inc.

Medical Assistant, Patient Service Rep - Family / Internal Medicine

Summit Health, Inc. Short Hills, NJ Full-Time
Career Opportunities at Summit Health and CityMD

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation's premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.

Join our team!

Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.

Job Description

Essential Job functions:

* Assists Physician, APN/PA with patient care, patient flow, procedures and clerical duties.
* Responsible for greeting patients/family, scheduling patient appointments and tests in an efficient and timely manner.
* Collects payments from patients, provides account balance, and issues receipts. Posts payments to the correct accounts. Opens and closes batches daily as required, prepares bank deposit bags.
* Answer the telephone promptly and deal with callers needs expediously. Takes an accurate message when needed and delivers to the appropriate individual. Demonstrates appropriate etiquette.
* Provides referrals and/or consult orders appropriately and in a timely manner.
* Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.
* Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
* Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
* Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
* Schedules appointments accurately and appropriately according to departmental guidelines
* Collects lab specimens according to departmental guidelines. Accurately labels specimens.
* Accurately completes any/all necessary forms for the patients.
* Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
* Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
* Appropriately reviews and reconciles medication list.
* Accurately documents allergies in EHR.
* Reconciles encounters daily and accurately, according to policy guidelines.
* Employs appropriate and timely use of Tasking.
* Confirms future appointments as needed. Reconciles Televox cancellation list.
* Communicates to the Office Supervisor / Manager appropriately and promptly.
* Maintains an organized sample closet and discards outdated medication.
* Employs appropriate and timely use of Tasking.
* Appropriately enters and links orders.
* Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.

General Job Functions:

* Verbalizes and demonstrates understanding medical emergency procedure.
* Complies with all SMG regulatory policies, procedures and standards.
* Understands and performs within scope of practice.
* Other duties as required i.e. EKG, Phlebotomy.

Physical Job Requirements:

* Pushing and pulling, taking frequency and weight into consideration.
* Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
* Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
* Physical agility, which includes ability to maneuver body while in place.
* Dexterity of hands and fingers. Balance is maintained during climbing, bending and/or reaching.
* Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

* Chemicals, Chemotherapy and Fumes
* Loud noises
* Vibration
* Extreme temperatures
* Confined spaces
* Allergens: dust, mold and/or pollen
* Magnetic fields
* Radiation
* Sharps
* Latex

Blood-borne Pathogens:

* Exposure to infectious hazards, blood, body fluids, non intact skin, or tissue specimens.
* Contact with patients or patient specimens are possible.
* Unplanned or unexpected exposure.

Education, Certification, Computer and Training Requirements:

* High School Graduate or GED. Bachelor's/ Associate Degree preferred.
* Medical Assistant Certification Required: Please be advised that all SMG Medical Assistants are required to obtain and maintain MA Certification. If you are hired without certification, it is a requirement that you achieve certification through SMG's program within 4 months from the end of the introductory period. Should you not achieve certification in the MA position, you may be subject to termination of employment. You will be contacted by Human Resources or Clinical Services, and also advised of your options regarding eligibility to apply for other non-MA certified positions within the company.
* MA/PSR work experience preferred.
* Must obtain BLS within 60 days of hire.
* Excellent customer service skills.
* Ability to be a team player.
* Ability to deal with difficult personalities.
* Ability to communicate in English, both orally and in writing.
* Ability to organize and perform multiple tasks in a timely manner.
* Basic proficiency in computer use.
* Knowledge of medical office and terminology preferred.
* Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
* Experience with Standard Office Technology in a Window based environment preferred.

Total Rewards at Summit Health CityMD

Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards".

Here at Summit Health, our total rewards include, but are not limited to:

* We've Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.

* Build a Healthy Foundation - Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.

* Enhance Your Health Coverage - Dental and vision insurance, plus healthcare and dependent care spending accounts.

* Safeguard Your Household - Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.

* Protect Against the Unexpected - Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.

* Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.

* Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.

* Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.

* Reach Professional Goals - Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.

* Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.

Benefits apply to benefits eligible team members. The BMC benefits package varies from the above - please inquire with your recruiter.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, [ Link removed ] - Click here to apply to Medical Assistant, Patient Service Rep - Family / Internal Medicine or file a complaint at [ Link removed ] - Click here to apply to Medical Assistant, Patient Service Rep - Family / Internal Medicine />

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