Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
M8x0yy5ywsz01yf506t

Associate GDCM Training

Hilton Corporate Flexible, TX Full-Time
Apply on company site

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for building the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.


What will I be doing?

***The location for this position is remote/virtual within the US.*** 

As the Associate Global Deployment and Change Management (GDCM) Training, you will be primarily responsible to write, create and design documentation, training materials and interactive training courses necessary to meet the business training needs for the Global Deployment & Change Management team and the global deployment of systems for Information Technology relating to Property Management Systems.

Additionally, the Associate GDCM Training will deliver training to Associates GDCM Property Management Systems during the implementation of Hilton's Property Management System and other hotel systems.

More specifically, you will:

  • Create, update and deliver training material for the Global Deployment & Change Management team relating to Property Management and other hotel systems as well as business related and interpersonal skills.
  • Create training materials for departmental processes, classroom training, trainers' notes, handouts, presentations, documentation, user guides and other material, as required.
  • Deliver training to the Global Deployment & Change Management team through various methods (e.g., Face to Face training, Team Member shadowing, Online platforms etc.)
  • Monitor quality of training delivery both to and by the Global Deployment & Change Management team, via various feedback methods and provide additional training where required.
  • Obtain feedback from the Global Deployment & Change Management team on the quality and content of all documentation and training material used by the team and update as required.
  • Work with business and system subject matter experts to understand system upgrades and new functionality to develop training and documentation advising on the implications for the business.
  • Ensure all information to be communicated is standardized, relevant and of high quality.
  • Work with the Learning Technology team to design, develop, maintain and refresh Property Management System's hotel facing learning content.


What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Collaborative and interpersonal teammates, who build positive relationships, exhibit tact and earn trust
  • Dedicated, ambitious individual with good time management and attention to detail
  • Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals
  • Ability to complete tasks with minimal supervision
  • Helpful, self-starters, who take initiative in leading goals, utilize analytical skills and possess adaptability to change
  • Organization skills to ensure process improvement and implementation integrity

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Two (2) years of professional work experience in Technology or related field
  • Two (2) years supporting Property Management Systems within the Hilton environment
  • Two (2) years of training delivery within a live platform environment
  • Two (2) years of Hotel experience in an operational environment in a department such as Revenue (including Centralized Revenue Center), Front Office, Finance, Sales and Events or similar
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Travel - 50% of the time, both domestic and international

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor's Degree or Associate's Degree plus six (6) years of Technology related experience OR High School Diploma/GED plus twelve (12) years of Technology related experience
  • Five (5) years of professional work experience in Technology or related field
  • Demonstrated success in a customer-facing environment (i.e., through satisfaction scores)
  • Proven track record of accomplishment as a systems installer
What will it be like to work for Hilton?

Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!



Recommended skills

Rr N Arr
U Dayu
Vi Tv
W Sys Engw W Techw
X Extx
Y99000y
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: COR010NT_13920_en

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.