Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Rancho Cordova, CA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Rancho Cordova, CA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Supervisor Collections - Rancho Cordova, CA

UnitedHealth Group • Rancho Cordova, CA

Posted 5 days ago

Job Snapshot

Full-Time
Healthcare - Health Services
Health Care
2

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

In the role of Collections Supervisor, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor / manager in this division.

Primary Responsibilities:
  • Coordinate, supervise and accountable for the daily / weekly / monthly activities of a team of 15 to 18 Medical Collections Representatives
  • Set priorities for the team to ensure task completion and performance goals for the team are achieved
  • Coordinate work activities of team with other supervisors, managers, and departments
  • Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
  • Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
  • Identify and resolve operational problems using defined processes, expertise, and judgment
  • Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
  • Consistently provide practical / relevant recommendations for improvements to process or practices and participates in the implementation

Required Qualifications:
  • High School Diploma / GED or higher
  • 2+ years of Customer Service, Billing or Collections experience
  • Knowledge of Patient Revenue Cycle Applications and process flow from registration, charge entry, billing, collections, to reimbursement calculation and payment
  • Experience with Excel (create, navigate, edit spreadsheets)
  • Ability to travel up to 5% of the time (4 times per year)
Preferred Qualifications:
  • 2+ years of experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Medical collections representative, customer service, collections representative, customer service representative, optum360
Job ID: 2551_781800
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at UnitedHealth Group

View All Similar Jobs View All Similar Jobs