Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 2601 Technology Place
    Norman, OK 73071

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Help Desk Technician jobs in Norman, OK delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Help Desk Technician I

Chickasaw Nation Industries • Norman, OK

Posted 12 days ago

Job Snapshot

Full-Time
Experience - At least 3 year(s)
Degree - High School
Consulting
Customer Service, Information Technology

Job Competition

3

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Overview

The Help Desk Technician I assesses and troubleshoots computer user support problems such as password resets, desktop support issues, or specialized applications support.  Additionally, this position may monitor computer systems and operations, as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following.  Other duties may be assigned.

Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.

Monitors assigned queues, voicemail, website and other incoming communication methods for user requests for support.

Using the Remedy toolset, logs / documents all events, findings, actions and problem resolutions.

Documents all actions taken, and escalates tickets to higher-level support groups as necessary.  Participates in maintaining and improving helpdesk standard operating procedures (SOPs).

Resets user passwords, provides desktop support and/or specialized applications support.

Monitors computer systems and operations, as assigned.

Promptly answers help desk phones.

Provides periodic desktop remote control support.

Adheres to standard procedure documentation. 

Troubleshoots and resolves issues by applying effective, investigative methods and service desk troubleshooting procedures.

Performs problem diagnosis, problem recognition, research, isolation and resolution.

Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.

Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers.  Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources.  Will immediately correct any unsafe conditions to the best of own ability.

 

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED) required.  Must have experience in Windows Operating System and Microsoft Office Suite 2010 or higher.  Experience using problem / incident logging tools such as Active Directory, Lotus Notes or Remedy ITSM preferred.  

 

Job Level

Specific Qualification Requirements

Help Desk Technician – Level II

High School Diploma + 3 years of experience with 1 year Remedy Ticketing System experience

Help Desk Technician – Level I

High School Diploma + 1 year of experience with 6 months Remedy Ticketing System experience

Help Desk Technician – Entry

High School Diploma

 

JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES

Working knowledge of standards in relation to the Remedy ITSM service desk software tool

Working knowledge of Active Directory and Remedy ITSM software

Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets

Understanding of computer, printer, network and other device setup with ability to troubleshoot basic computer hardware / software issues

Excellent verbal and written communications skills with fluency in the English language (other languages welcome)

Excellent customer service skills with ability to use tact in handling difficult individuals and/or situations

Ability to actively listen, ask questions, and evaluate IT related issues

Quick learner with ability to work in a fast-paced, stressful environment

Flexible with ability to work a variety of shift assignments, including overtime and/or during inclement weather conditions

Ability to be reliable and punctual

Ability to work well both individually and in a team environment

 

CERTIFICATES, LICENSES, REGISTRATION

Help Desk Institute (HDI) certification preferred.

ITIL Foundations certification preferred.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to accurately log incident tickets in Remedy ITSM software. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

*mon

Job ID: 2019-6459
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.