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Customer Service in Henderson,Nevada
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Customer Service Representative (Mail room)

Credit One Bank Las Vegas Full-Time
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Position Summary

Processes a high volume of customer contacts via inbound telecommunications network and mail.



Summary of Essential Job Functions

  • Understands the procedures and policies involved in the customer service process.
  • Receives and responds to verbal and written commands from supervisory personnel.
  • Demonstrates customer service skills.
  • Performs other duties as assigned.



Position Requirements

Proven verbal and written communications skills in a fast paced, high volume telephone and/or correspondence environment. Excellent listening and problem resolution skills. Research ability and attention to detail is required. Good interpersonal skills. Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). Must be highly flexible and quality focused. Must be a self-starter and work within the team dynamic.



Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use arms to reach and hands to finger, handle, and feel. Must possess the ability to effectively hear and communicate verbally. The employee must occasionally lift and/or move up to 2 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$38K
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative (Mail room)
Estimated Salary: $64K
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Job ID: 1485/1472

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Credit One Bank is one of America's leading issuers of VISA® credit cards. Issuing both VISA® and MasterCard® credit cards, Credit One Bank provides credit cards to individuals who have been historically overlooked by other banks because of their less than perfect credit. With millions of people carrying a Credit One Bank credit card, we pride ourselves on excellent customer service and an array of credit card products with innovative features.

Credit One Bank is committed to providing our customers superior value and customer service. Whether an individual needs to establish or rebuild their credit, Credit One Bank is here to help them achieve their goals.

Credit One Bank offers the opportunity for customers to rebuild their credit with on-time payments. We provide our customer's payment performance to all three major credit bureaus (Experian, Equifax and TransUnion) every month.

In addition, all cardholders can choose to purchase a custom credit card. They can design their own card using their favorite image to create a one-of-a-kind card design through Credit One Bank's Design My Card service.

Credit One Bank is nationally chartered and is a wholly owned subsidiary of Sherman Financial Group, LLC.

Credit One®, Credit One Bank , Credit One Financial® and the Credit One Bank® logo are federally registered trademarks.

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