Processes a high volume of customer contacts via inbound telecommunications network and mail.
Summary of Essential Job Functions
Understands the procedures and policies involved in the customer service process.
Receives and responds to verbal and written commands from supervisory personnel.
Demonstrates customer service skills.
Performs other duties as assigned.
Proven verbal and written communications skills in a fast paced, high volume telephone and/or correspondence environment. Excellent listening and problem resolution skills. Research ability and attention to detail is required. Good interpersonal skills. Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint). Must be highly flexible and quality focused. Must be a self-starter and work within the team dynamic.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. However, the employee may choose to stand and move within cubicle area. The employee is frequently required to use arms to reach and hands to finger, handle, and feel. Must possess the ability to effectively hear and communicate verbally. The employee must occasionally lift and/or move up to 2 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.
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