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Office Coordinator, Infusion Suite job in Lake Charles at Option Care Health

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Office Coordinator, Infusion Suite at Option Care Health

Office Coordinator, Infusion Suite

Option Care Health Lake Charles, LA Full Time
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Extraordinary Care. Extraordinary Careers.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

At Option Care Health we recognize that part of being extraordinary is supporting and building  a workforce that is as diverse as the patients and communities we serve. 
Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

The Coordinator, AIS is responsible for coordinating the patient’s visit to an Option Care Infusion Suite. This may include scheduling the patient, reviewing benefits and payment options, answering general questions and being a champion for the patient experience. This team member also provides administrative and operational support for the infusion suite.

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

Coordinates monitors and schedules patient care across all clinical areas.  

Contacts patients and clinicians to schedule and confirm visits.

Performs Insurance Verification of benefit coverage on all of patient's insurance plans for each service being provided.

Obtains and documents in the system all information related to coinsurance, copay, deductibles, authorization requirements, etc.

Ensures appropriate staffing is arranged for all patient care.

Performs the following tasks in a correct and timely fashion under the supervision of a pharmacist:

  • Collects and records laboratory values for pharmacist review; sends to prescriber as needed
  • Makes follow-up calls with patients and/or their caregivers
  • Performs scanning and filing of documents as needed

Responsible for interpreting physician’s orders and scheduling according to orders.

Ensures management is aware of staffing needs and requirements.

Functions as a contact person between all members of the healthcare team to relay necessary information in order to coordinate patient needs.

Assists with filing and updating patient charts. Documents contact with patients and other members of the healthcare team.

Maintains the clean, organized office environment with space and equipment in proper repair.

Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.

Accepts other responsibilities and duties that may be assigned.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No        X


Basic Education and/or Experience Requirements

High School diploma or equivalent. 

At least 2 years of previous experience in a healthcare support role

2 or more years in general office administration

Certified Pharmacy Technician or Certified Nursing Assistant preferred

Basic Qualifications

Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).

Basic level skill in Microsoft Word 2003 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).

Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).

Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Travel Requirements:  (if required)


Preferred Qualifications & Interests (PQIs)

Previous home healthcare experience 

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.


Recommended Skills

Authorization (Medical)
Microsoft Word
Microsoft Excel
Customer Service

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