Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Lincoln, NE 68501

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Lincoln, NE delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Representative

Kforce Finance and Accounting • Lincoln, NE

Posted 1 month ago

Job Snapshot

Other Great Industries

Job Description


Kforce has a client in search of a Customer Service Representative in Lincoln, Nebraska (NE). Duties Include:
  • Provide support to the sales team with order processing, data counts, assistance to clients with product, pricing, and technical questions
  • Interact with client or account manager on a regular basis to ensure commitments are met and client's order delivery expectations are satisfied
  • Write SOWs (Statement of Work), facilitate data tests, compile results for clients, coordination of data build, gather paperwork requirements; Maintain a 2 hour turnaround from order request from client
  • Facilitate SK&A data counts and orders; work with internal departments on any other relevant information to customers/sales requests
  • Serve as a liaison between Fulfillment and Sales whenever a complex order is submitted to ensure the requested steps are fulfilled by requested date, and with highest level of quality and thoroughness; Including QC orders, as needed
  • Maintain customer and account manager up to date on order progress, delivery status and ensure any delays are documented
  • Assist on ongoing training for the sales reps and customer services team in terms of order requirements, best practices, and procedures once new hires have completed initial training
  • Account Management tasks associated with various accounts (i.e.: client concerns, invoicing questions, discuss sales in determining which product would best support client needs; submitting counts and orders, delivery issues/questions)
  • Assist sales in contracting process and current process for OneKey
  • Provide support with OneKey counts and product information
  • Run counts on all three platforms, DirectListSelect, OneKey, SKA
  • Support OneKey Web Product - demo, pricing, functionality questions
  • Weekly/daily 1:1 w/Sales reps
  • Follow all SOPs (Standard Operating Procedures) to ensure accurate information is provided to appropriate teams

Job Requirements


  • Client-facing experience in a corporate setting
  • Account Management experience; Daily contact with clients, handling all aspects of the account
  • Help Desk experience to help with problem solving, listening, and problem resolution
  • Project Management experience a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job ID: FATND1813105
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Kforce Finance and Accounting

View All Similar Jobs View All Similar Jobs