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Support Desk Technologist

QTI Group Madison Full-Time
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Summary: The QTI Group has partnered with an industry leader to recruit for 10 Support Desk Technologists for long-term assignments on Madison’s east side.Shifts are Monday through Friday and multiple hours are available ranging from 6:30am to 6:30pm.

Responsibilities:

The Support Desk Technologist provides support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining. The job is primarily phone support in a call center environment done through remote support. The position will also include activities such as reporting, data entry, and/or knowledge document creation during down times overnight.
  • Associate Degree. Coursework in IT or IS preferred.
  • Experience troubleshooting Windows 10 issues.
  • Minimum of 6 months of experience in a call canter environment.
  • Minimum of 6 months of experience in a help desk type role.
  • Strong written and verbal communication skills.
  • Strong customer service skills.

Recommended skills

Hardware Architecture
Technical Support
Phone Support
Customer Service
Complex Problem Solving
Information Technology
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Job ID: bh_3250

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At The QTI Group, we have a knack for matching talent with culture and culture with talent. It’s something that comes with open, honest communication-a skill we’ve honed through years of sharing knowledge and building connections within our communities. We do this because we believe the well-being of you and everyone else is more than professional. It’s personal. Whether you’re looking for a temporary, contract to hire or direct hire position, we provide effective and personalized job search and application options. Best of all, our wide-reaching network offers you more choices to consider, including jobs at all skill levels.

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