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Company Contact Info
- La Vergne, TN
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Sr Representative, Customer Service
Cardinal Health • La Vergne, TN
Posted 3 days ago
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What Customer Operations Support>contributes to Cardinal Health
Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels
- Responsible for order entry for inbound and outbound customer calls
- Research and resolve order issues
- Process customer orders, follow up as necessary
- Customer-service role in a call center environment
- High school diploma
- Prior computer experience using Microsoft Office systems required
What is expected of you and others at this level
- Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
- In-depth knowledge in technical or specialty area
- Applies advanced skills to resolve complex problems independently
- May modify process to resolve situations
- Works independently within established procedures; may receive general guidance on new assignments
- May provide general guidance or technical assistance to less experienced team members
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.