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Customer Support Rep.

Alpha Consulting Lenexa Contractor
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 CUSTOMER SUPPORT REP.
OVERLAND PARK, KS
 
Project Description: 
  • Answer external and internal inquires via phone, email, etc. (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.
  • Prepare billings to be sent.
  • Complete account and user updates.
  • Send confirmation/approval communications.
  • Complete account onboarding steps.
  • Create and distribute applicable new launch announcements and welcome packets/letters/cards.
  • Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers. 
 
Required Skills:
  • Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
  • Minimum two years of customer support experience with heavy inbound call volume.
  • Work schedule flexibility.
  • Ability to skillfully manage challenging customer situations.
  • Excellent listening skills.
  • Coachable with ability to improve performance based on feedback.
  • Proficient with Outlook, Word and Excel.
  • Strong ability to work in a team and independent environment.
  • Ability to consistently meet expectations in an ever-changing environment.
  • Effective problem identification skills solution oriented.
  • Professional written and verbal communication skills.
  • Highly motivated and enthusiastic.
  • Multiple languages a plus.
 
This 1.5+ month position starts ASAP.
 
Please E-MAIL your resume (attachment to email) with rate and availability to Anita: URL blocked - click to apply
 
ALPHA'S REQUIREMENT #19-01183
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR
 
 
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$55K
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Customer Support Rep.
Estimated Salary: $64K
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Job ID: 19-01183

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Alpha Consulting
Corporation is a privately owned staffing firm operating from a single location
in East Brunswick, NJ. Alpha has staffed IT positions for major companies in
the pharmaceutical industry since 1994, with a special focus on project
management, product management, and program management.

View the full profile