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Company Contact Info

  • Lake Angelus, MI

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Automotive Customer Service Rep.

The DAKO Group • Lake Angelus, MI

Posted 1 month ago

Job Snapshot

Contractor
Automotive - Motor Vehicles - Parts
Customer Service

Job Description

Overview:

The Customer Service Representative will assist the consumer by acting as the first line of contact for customers in need of answers via chat, email, telephone and written correspondence.

Essential Functions:

• Provide courteous, professional and timely responses to a continuous volume of customer concerns, as well as written customer inquiries

• Respond directly to customer questions or concerns using either telephone, chat or e-mail

• Identify and address all customer questions and concerns

• Thoroughly research and understand all facets of customer requests

• Ensure content of oral and written communication meets the needs of the target audience

Job Requirements

Prerequisites:

• Ability to work and 8 hour shift between 8am-9pm

• 2 years of experience in a customer service role

• Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift)

• Exceptional written communication skills

• Demonstrate strong conversational skills

• Ability to work independently yet is a team player

• Strong attention to detail

Job ID: ~TNJD605K74KHY90CCV3CX
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