The Manager, Information Technology Manages, provides leadership, and budgets for teams performing development, design and system enhancement for one or more information technology functions supporting Intrado Telecom. Develops goals and expectations, frequently delegates tasks, and provides strategic guidance to cross-functional teams to identify and produce recommendations based on business needs and opportunities. Coordinates and ensures accuracy and efficiency of team results.
Essential Duties: - Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user needs - Serve in an ongoing partnership with end users, providing consultative advice and maintaining an in-depth knowledge of business operations - Monitor the activities associated with writing quality code based on given requirements and deadlines, ensuring consistency in methods - Define and oversee the activities involved in thoroughly testing and implementing programs and/or systems completed by assigned staff - Organize cross-training efforts of staff members to ensure there is adequate support of products developed - Participate in researching new products and development tools, keeping up-to-date on industry trends for incorporation into the Company's platform - Lead and participate in support activities, which includes providing a single point of contact for end users and determining if the service request is within the department scope - Ensure that high levels of end user satisfaction are provided during each point of contact - Serve as point of escalation for issues that arise and complete related follow-up activities - Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to handle unique management challenges Minimum Qualifications: Education: Bachelor's degree from an accredited college or university required with major course work in computer science, MIS, electrical engineering, business, or a related field is required. Equivalent work experience in a similar position may be substituted for education requirements. Experience: - 6+ years of experience in MIS engineering or computer science in corporation - 2+ years leadership or supervisory experience
8 years of MIS experience, BS Technology and 2 years Supervisory
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