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ServiceNow Senior Manager

Nelson Frank Chicago Full-Time
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Job Description

The company, a large health care insurance provider in the Chicago area, is looking for a Sr. ServiceNow Manager to take on architecture responsibility . This person will take on strategic planning duties all the way to tactical activities. Must have technical understanding and have team-working skills. This person will be the process owner for ServiceNow and utilise best practices of the platform.

Role & Responsibilities

  • Full life cycle management of ServiceNow
  • Specifying requirements for current and future products
  • Leading ideation, technical development and launch of new IT products
  • Establishing a shared vision with the stakeholders by building consensus on priorities and product execution
  • Managing platform existing module (ITSM, SecOps, Asset Management) and custom applications with user base of >40k

Skills & Qualifications

  • Bachelor Degree and 5 years information technology experience OR 9 years information technology experience
  • 3 years management experience
  • Experience in application development platforms and/or languages (HTML/CSS/Java/ASP.Net/PHCSC/Ruby/C)
  • Experience in cloud computing (SaaS / PaaS)
  • Experience in DevOps and/or continuous deployment and/or integration process and tools.
  • Experience in applications integrations
  • Experience in knowledge of product-specific application architecture.
  • Experience in solutions architecture
  • Ability to tie together solutions across systems
  • Program and/or project management
  • Ability to influence
  • Problem solving / analytical thinking
  • ITIL v3 or v4 foundational knowledge


  • Competitive base salary and healthcare benefits

Skills required

Software Development
Application Development
Systems Architecture
Systems Integration
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Job ID: 7192019


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We are pleased to announce that due to unparalleled success, the ServiceNow recruitment division of Washington Frank USA has become its very own brand; we will now be known as Nelson Frank. For all your ServiceNow staffing needs, job listings and market advice, contact us here at Nelson Frank — the specialist in ServiceNow recruitment.

Headquartered in Philadelphia, Pennsylvania, Nelson Frank connects leading organizations in the ServiceNow community with exceptional ServiceNow professionals. Whether you’re looking for a ServiceNow Developer, Administrator, or another specialist role, we supply you with experienced contract and permanent ServiceNow talent in line with your hiring needs.

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