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Customer Service Analyst

Adecco USA Calabasas Full-Time
$18.00 - $20.00 / hour
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Adecco is currently assisting one of our clients in Calabasas looking for an experienced Customer Service Analyst. This position is a temporary position for approximately 6 months.  If you feel you qualify please apply.
 
The Customer Service Analyst is focused on servicing the End to End needs of customers in the total order to cash cycle. In this role, you will execute standard order, shipping and billing processes to meet customer needs in accordance with company requirements.
 
Responsibilities:
  • Create initial order entries and maintain high product and service quality.
  • Respond to customer calls and inquiries regarding products, orders, and pricing in a timely manner.  Ensure order size optimization and understand order patterns.
  • Handle emergency orders and emergency alternate procedure.
  • Provide support for on time delivery to customers and handle returns and refusals.
  • Issue reports and follow-up on results and participate in internal and external audits. 
  • Assign correct reason codes for root cause analysis on all KPI's
  • Research and process credits/debits for overages, shortages and returns.
 
Requirements:
  • High School degree required, Bachelor's degree in related field preferred.  
  • SAP, Excel, general computer experience required.  
  • Entrepreneurial and critical thinking in a fast paced industry by making principle based decisions that deliver win-win situations for the company and our stylists.
  • Strong organizational skills to promptly respond to queries, follow timelines and SOPs to ensure high quality delivering service.
  • Flexible & agile in completing various duties from order entry, financial analysis, issue resolution, and customer query management while also being able to shift priorities due to current activity (promos, volume, month end, etc).
  • Transparent, inclusive, and collaborative with different personality types, and passionate about helping people.
  • Partner and influence others effectively is key as there is constant communication with customers and internal partners to deliver on customer expectation.
  • Knowledge in Supply Network Operations (or general business background).
What's in this for you:
  • Pay rate starts at $18/hour +
  • Weekly Pay - you receive a paycheck every week you work
  • Comprehensive benefits after 1 week - medical, dental, vison, options available
 
Click on Apply Now to be considered for this Customer Service Analyst position in Calabasas.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$19
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Customer Service Analyst
$18.00 - $20.00 / hour
Estimated Salary: $64K
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Job ID: US_EN_99_025142_535472

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The global leader in workforce solutions.
We have more than 50 years' experience in the staffing game. In that time, we've merged, acquired and grown our way to becoming the global staffing leader. The name "Adecco" itself actually came about back in 1996 when two of the world's top staffing firms, Adia and Ecco, merged. And while we appreciate our history, we're much more focused on the future-ours and yours.

We’re more than just a place to work.
Why be the world’s leading provider of recruiting and career service solutions if you can’t also make that world a better place to live and work? We pride ourselves on a culture that is welcoming and inclusive in the workplace but also engaged with the communities we serve.

If you’re looking for new job opportunities, Adecco gives you access to more jobs at more companies than any other staffing solutions company. And the resources you need to realize your career goals. Adecco is the workforce solutions leader in North America, with a comprehensive service offering that includes temporary and contract staffing, permanent staffing/direct hire, outplacement and career services, recruitment process outsourcing, training and consulting. Adecco specializes in the following industries:

• Office, Clerical & Administrative
• Industrial & Manufacturing
• Finance & Accounting
• Creative & Marketing
• Hospitality
• Human Resources
• Call Center & Customer Service
• Engineering & Technology
• Medical & Science
• Retail & Sales
• Warehousing
• Transportation

When you’re ready to find out what we can do for you, stop by one of our 400+ branches in the U.S., or visit adeccousa.com today. Adecco will consider employment for qualified applicants with arrest and conviction records.

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