Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mj95xc6j35j54mf4hh4

Customer Service Representative

DSC Logistics, Inc. Tracy Full-Time
Apply Now

Position Overview

Represent DSC Logistics and act as an internal liaison responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous and effective manner.

Position Responsibilities

  • Interacts with customers by phone, email, or in person and receives orders or changes in service.
  • Processes and inputs all customer orders and receipts.
  • Generates all related paperwork and necessary information required for customer work orders, checks all orders for special request, and posts inventory records.
  • Coordinates special, last minute shipping request with the warehouse, expediting orders as necessary.
  • Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Performs paperwork associated with orders including the maintenance of customer files.
  • Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers and greeting customers and visitors in the office.
  • Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties as necessary.
  • Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
  • Perform other duties as assigned.

Required Experience & Qualifications

  • High School Diploma or GED equivalent.
  • Minimum 6 months related experience and/or training.
  • Prefer previous experience in logistics industry and transportation, with the ability to manage multiple accounts.
  • Experience with WMS and SAP preferred.
  • Ability to work in a fast paced environment.
  • Strong data entry skills.
  • Intermediate level of Microsoft Office systems.
  • Excellent written and verbal communication skills.
  • Ability to work within a team environment and foster a respectful workplace.
  • Demonstrate ethical behavior in all business interactions.


We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement. Local candidates only, please, as relocation assistance is not available for this position.

DSC Logistics is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of our people to drive change, innovation and growth. EOE/M/F/D/V

CB12
 

Recommended skills

Clerical Works
Data Entry
Customer Service
Administration
Verbal Communication
Management

Location

Salary Estimator

Based on Job Title, Location and Skills
$40K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
Estimated Salary: $69K
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 619538241641099

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

When Dry Storage Corporation first opened its doors in 1960, how did we help customers? We provided space to store their products and a promise to handle their products as if they were our own. Through the years, we added customers, locations, capabilities, knowledge, and experience – until today, we are so much more than space. So much more than transportation…and value-added services…and process management…and start-up expertise…and network analysis and design…or any of the single elements involved in a successful supply chain.

At DSC, we believe it's the combination of strategic knowledge and operations excellence that makes us a different kind of supply chain partner. It's the ability to collaborate with our customers on supply chain strategies, systems and solutions that specifically address their needs. And the ability to re-think, re-design, and adapt those strategies, systems, and solutions when needs and conditions change.

When we welcomed the new millennium in 2000, we promised that DSC would be "ready-for-anything!" Little did we know the dramatic events and circumstances that would rock the world and the business environment. But what we've discovered is that strong partnerships are the key to survival and success through both good times and bad. At DSC, we're proud of our 50 years in the business, but we're focused on the future. We will keep expanding and improving our partnerships. We will continue to apply Our Strengths – leadership, collaboration, information, execution, flexibility, and integrity – for the benefit of our customer partners. And we will continue to be "ready for anything!"

View the full profile