Excellent customer service, interpersonal, organizational and communication skills
Associates Degree in Computer Science or related discipline
At least two but typically four or more years of experience in computer support
Previous inventory experience
Previous experience inputting inventory into access database for maintaining and organizing records and reporting
Microsoft access experience - reporting
Ability to work in a fast paced changing environment
Carrier experience with AT&T and Verizon
MobileIron or MDM Solutions (Mobile Device Management tool)
MDSL or Similar TEM solutions (telecom Expense management)
May lift up to 50 pounds working in warehouse inventory - MUST
Ability to working a fast paced environment and able to multi task
Reconcile client demand for services with available resources.
Complete request for Mobile devices in ticking systems like Clarify and Service Now Process, Clarify and Service Now.
Ensure proper device assignment based on company guidance.
Document all transactions, device information and update systems accordingly.
Complete 100% of tickets assigned in queue before 5pm.
Inputting inventory data into Access Database for maintaining organized records and reporting.
Assist in packing and shipping inventory as requested.
Creates inventory reports.
Perform soft wipes of devices, physical cleaning of device, quality checks and enter devices back into inventory for re-deployment of devices.
Following the instructions of the Inventory Manager / Supervisor.
Be available to customers, team members, and other departments of the organization via email, desk phone and instant messaging while on duty.
Maintain proper levels of stock (iPads, phones, etc.) Ensure devices ship on time,
Working with vendors (AT&T and Verizon) for new lines of service and modify existing wireless lines.
Creates documentation if requested
Record all support activities for proper measurement of work performed.
Track inventory, including manual cycle counts if needed
Provide expertise on support services when requested by peers and clients.
Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s Mobility support
Must enjoy solving a wide variety of problems on a continual basis.
Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support.
Experience with customer service functions in mobile services; demonstrated exceptional organizational skills ability to ascertain the criticality of incoming requests.
Fundamental understanding of Outlook and Office Applications.
Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures.
Ability to follow and document resolutions using knowledge Management tools.
Effective time management skills.
Ability to work independently and within team environment.
Strong communication and organizational skills.
Ability to coordinate with other departments within the organization.
Strong self-starter and self-motivation.
Must be dependable.