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  • Denver, CO 80202

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Training Technical Writer

Chipotle Mexican Grill • Denver, CO

Posted 1 day ago

Job Snapshot

Other Great Industries
Other, Professional Services, Restaurant - Food Service


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Job Description

Training Technical Writer (18007301) Description
The primary objective of the Training Department is to help develop leaders who will create an excellent guest experience in their restaurants in order to help Chipotle achieve our purpose. This is achieved through the creation of sustainable programs that train and develop crew, restaurant managers and field leadership by allowing them to take on more responsibility more quickly.
The Technical Training Writer is a full-time position based out of our offices in Denver, Colorado. He/she will be responsible for overseeing the entire content lifecycle of analyzing, planning, writing, editing, distributing, managing and monitoring content. He/she will do this by identifying business problems, figuring out the best way to teach complex ideas in creative and fun ways and working with the Training Create team to develop, test and launch these ideas. This person will work with the entire Training Department to create engaging story-based content that appeals to a variety of adult learning styles and needs. In order to create the best training possible, he/she will spend time working in and visiting our restaurants, becoming an expert in all aspects of our restaurant operations as they continue to evolve.
In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
  • Works collaboratively with the Training, Field and Support Departments to find the most effective ways to train Chipotle’s key operations initiatives
  • Gathers information from a variety of sources to ensure accuracy of content with existing and new training materials
  • Writes and edits detailed storyboards, scripts and copy for use in eLearning, videos and print, using a conversational yet professional tone
  • Helps develop training materials and visual aids that appeal to a broad spectrum of adult learners
  • Delivers quality and impactful training and development content
  • Assists in the development and maintenance of tools and processes to help manage content
  • Assesses existing content and creating a comprehensive plan for developing future content
  • Is a subject matter expert and maintaining expertise in all aspects of Chipotle culture and operations, including being able to evaluate restaurant culture and operations and make suggestions to improve Chipotle
The ideal candidate will:
  • Be very creative and passionate about furthering Chipotle’s purpose
  • Have strong knowledge of training methodology and adult education
  • Be able to develop training content that appeals to a variety of learning styles
  • Have extensive experience with creating compelling messages for varied audiences
  • Have excellent writing skills with a strong grasp of English grammar and language
  • Have strong proofreading and editing skills
  • Be extremely detail oriented
  • Have knowledge of and proficiency with Macintosh OSX and related programs and systems, Microsoft Word, Excel, PowerPoint and other software as needed
  • Possess a proven ability to manage projects and adhere to set project goals
  • Have the ability to collaborate with members of the Training Department and other departments, multi-task effectively and take on additional responsibilities quickly
  • Be able to produce results by leveraging resources, building relationships and being adaptable
  • Have a B.A./B.S. in English, communications, marketing or another related field with three (3) years related experience, preferably in Restaurant Operations. A M.A./M.S. in Writing, Technical Writing, Training-related field, and/or five (5) to ten (10) years experience in writing/developing training content is a plus
  • Enjoy minimal travel to the field and national/regional conferences
Primary Location: Colorado - Denver - 9999 - Wynkoop-(09999) Work Location: 9999 - Wynkoop-(09999) 1401 Wynkoop Street Denver 80202
Job ID: n486qu
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