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Customer Service Representative

Collabera Kennesaw Contractor
$17.00 - $18.00 / hour
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Description:

Client Services Representative

As part of the team, Client Service Representatives go beyond reviewing and analyzing simple account transactions, you’ll assess the level of risk and make decisions which directly impact the client experience during life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. Fraud Client Service Reps work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our associates to adhere to their schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter.

As a Client Service Representative, you can look forward to

• Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner

• Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time

• Understanding how clients engage with us via technology (online, mobile), financial center and contact center to guide them in ways that we can improve their financial life

• Navigating multiple computer applications while interacting with the client

• Listening to, understanding, and providing solutions for our client's needs
You’re a person who (required skills)

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

• Has a commitment to excellent attendance and proven reliability and can work the agreed-upon schedule

• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

• Communicates effectively and confidently with all clients to make their financial lives better

• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections

• Is comfortable receiving ongoing performance feedback and coaching

• Is comfortable with ongoing change and learning new technology/processes

• Has 1 years of customer/client service experience, including experience handling difficult client situations (2 years preferred)

• Has at least an intermediate level of proficiency with computers and current technology

• Great customer service and multitasking ability



Calls,customer service ,phone,Good communication
 

Recommended skills

Client Rapport
Communication
Displaying (Exhibition)
Analysis
Multitasking
Passionate

Location

Salary Details

Based on Job Title, Location and Skills
$17
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$17.00 - $18.00 / hour
Estimated Salary: $69K
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Job ID: 220557

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