Collections Specialist

About the Organization & Opportunity:
• Our client is well-known within the food & beverage industry
• Highly established organization that was founded in the 1990's
• Current employees praise the work-life balance and opportunities for professional development and advancement

Collections Specialist

Responsibilities:
• Collections Specialist will be responsible for Business-to-Business Collections: Will be going through accounts that are 60+ days past due and likely under $1000 owed. Super high volume. There are 700 accounts with over 60 days in aging and of that, 400 are under $1K.
• Collections Specialist will make outbound collections calls
• Collections Specialist also will receive incoming calls as customers respond to collections voicemails. Will also field incoming calls.
• Collections Specialist will utilize phone and email for collections, will use accounting system.
• Collections Specialist will be trained on how to take a credit card payment.
• Collections Specialist will utilize SX system. (Training will be provided.)
• Collections Specialist will complete ad hoc task and projects, as requested.

Requirements:
• 1 - 2+ years of business-to-business (B2B) collections experience required.
o Prior experience collection on some type of distribution is a plus.
• Customer facing experience is a must
• Working knowledge of Outlook - understanding how to accept a meeting, create an email, respond to an email
• Basic Excel - someone who knows how to navigate a spreadsheet, able to sum and sort and filter; won't need this person to do formulas or anything more advanced than that (aging reports are in an Excel spreadsheet)
• Degree is a plus but NOT required.
• Previous MS Teams experience is a plus. Company use this a lot internally. If someone doesn't have prior Teams experience - training will be provided.

Personality Fit:
• Bubbly and customer service oriented
• Diligent
• Stays on task
• Kind
• Outgoing
• Positive
• Confidence to approach a manager or sales rep to get something resolved related to AR/Collections.
• Resilient (Comfortable speaking with customers over the phone who are experiencing an issue and work with them to resolve it)
• Thrives in a fast paced/high volume environment

Qualified candidates please submit your resume for immediate consideration for this exciting job opportunity. Thanks!

#INNOV2024