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CUSTOMER SERVICE I

Riverside Medical Center Kankakee, IL Full-Time
$42,733.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Summary:

The Patient Financial Services Customer Service I is responsible for answering all incoming phones lines. Works to maintain knowledge of resoures available to assist with various types of telephone inquiries. Determines customer needs and acts as the customer's liaison, making appropriate referrals when necessary. Responsible for aiding patients in their understanding of hospital and physician bills, as well as correspondence received from insurance companies. Responsible for effective communication of Riverside's collection at time of service policy and the identification of patients with financial needs. Performs other patient accounting functions as needed.
 
Experience/Education Requirements:
  • High school graduate or equivalent
  • Excellent guest relation skills including verbal and written
  • ICD9/CPT medical terminology preferred
  • Ability to work independently
  • Collection experience or insurance backgroundLicense or Certification Requirements:
  • HFMA Credentialed Revenue Cycle Representative, preferred
  •   
    Work Schedule: Days
    FTE: 0.5 (Part-time, Benefits-eligible)
    Location: Hoover - Kankakee
     
    Responsibilities:

  • Ability to accurately register patients presenting to the Emergency department for treatment and audit patient demographic information for accuracy.
  • Accurate and timely posting of all incoming correspondence and mail returns.
  • Accurately and timely posting of all payments presented by walk-in customers and/or collections at time of service.
  • Daily close-out and reconciliation of payments.
  • Assist Medicare beneficiaries and/or their agents comprehend provider bills, correspondence from providers and Medicare.
  • Assist beneficiary with appeals to Medicare and/or their supplemental insurance.
  • Assist to maintain Medicare logs by use of proper bad debt transaction codes.
  • Comprehensive understanding and delivery of Riverside's charity care and collection practices.
  • Knowledge and efficient use of resources available to assist with various types of telephone inquiries (i.e., charge problems, patient complaints, marketing campaigns, etc.)
  • Manage incoming telephone lines and/or walk-in customers, performing financial counseling and/or collection at time of service.

  •  

     
    Education:
    Essential:
    * HIGH SCHOOL DIPLOMA
     


    To apply please email your resume to [ Email removed ] - URL blocked - click to apply
     
    Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals® by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.
    Riverside Medical Center proves that truly progressive medicine is being delivered in Chicagou2019s southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedication is respected, where superior performance is rewarded with competitive salaries and excellent benefits.
     

    Recommended skills

    Medicare
    Insurance
    Collections
    Finance
    Cpt Coding
    Accounting

    Location

    CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

    x

    What is the Careerbuilder Estimated Salary?

    Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
    This estimation is based on Job title, Industry, Location and Skills
    $42,733
    Avg. Yearly Salary

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    CUSTOMER SERVICE I
    $42,733.00 (Careerbuilder est.)
    Estimated Salary: $71K
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    Job ID: *TN~1974

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