The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.
JOB DUTIES/RESPONSIBILITIES: • Rides with or meets Technician at designated location to assist on service call • Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc. • Shuttles parts and supplies to Technician when applicable • Performs other duties as assigned
REQUIRED SKILLS: • Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired • Ability to work variable and flexible hours, including overtime as needed • Ability to handle stressful situations, and to work in a fast paced environment • Ability to apply appropriate safety procedures and equipment to protect Company and customer assets • Ability to communicate effectively with the Service Technician and customer • Ability to read and utilize reports as needed • Ability to read, write, and speak English • Ability to follow Quality Management System (QMS) process guidelines • Ability to maintain regular and consistent attendance • Ability to work well with others in a team environment to deliver high performance results • Outstanding customer service skills • Open to change, with the ability to implement change quickly and effectively • Ability to convey a positive image of the Company in all actions and behaviors • Excellent communication skills • Good listening skills
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Job ID: 1006431BR
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