Job Summary:

Team Leads perform a variety of complex tasks and serve as a subject matter expert (SME) for the team. This requires a high attention to detail, critical thinking, problem solving, a strong service orientation, persistence, and the ability to be adaptable.

Job Requirements:

• Work cohesively with department Supervisor to coordinate workflow, procedures and processes for the team
• Support department team members by answering questions and providing assistance
• Provide coaching and training utilizing weekly focus meetings and training tools
• Assist and support development of special group projects with Supervisors and Managers
• Perform regular on-the-job-training with all individuals on team to meet required benchmarks
• Assist Department Process Improvement Analyst in conducting weekly audits on completed reports(as needed)
• Supports the Operational Supervisor in the coordination and supervision of daily activities for the team
• Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
• Provide tutorials and guidance on proprietary system
• Contribute to team effort in maintaining service level agreements (SLA)
• Able to complete work with minimal errors under limited supervision
• Provide coverage during supervisor absence as needed.
• Complete other non-management requirements as directed by the supervisor.

Meet CareerBuilder Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures

• High school degree or GED required
• Some college experience is preferred but not necessarily required with working experience.
• Proficient with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) and proprietary systems
• Ability to multitask (i.e., read or type while talking on the phone)
• Strong written and verbal comprehension and expression skills
• Ability to type 35+ WPM