The Customer Care Representative is an integral part of our team, responsible for managing and overseeing homes under warranty in assigned community(s). Also responsible for promoting, facilitating, and fostering positive working relationships with customers and coordinating and supervising the work of Lennar trade partners.
Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
Regularly exercise sound judgment and discretion when working with homeowners and trade partners
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
Proactively remedy any trade partner scheduling, communication, or payment related issues
Ability to understand manufacturer recommendations for use and application of their products
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
Review and certify the completion of each home within their community.
Manage, supervise and direct all aspects of customer relations for an assigned community.
Conduct field meetings with trade partners, construction staff and sales staff as needed.
Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage
High School Diploma or equivalent required, or equivalent work experience
Bachelor’s degree in related field preferred
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilde
Valid Driver’s License with good driving record
Valid auto insurance coverage
Advanced knowledge of scheduling, budgeting and document management
Ability to read and interpret blue prints
Computer literacy and proficient in MS Office products (Word and Excel)
Excellent follow-up, communication (written and verbal) and time management skills
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Job ID: 2021-19708
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