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  • Trenton, NJ

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Consultant - Social Services Coordinator

Public Consulting Group, Inc. • Trenton, NJ

Posted 26 days ago

Job Snapshot

Experience - At least 1 year(s)
Degree - 4 Year Degree
Customer Service, Consultant, Nonprofit - Social Services, Health Care


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Job Description


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,000 professionals in more than 50 offices around the US, in Canada and Europe. Public Partnerships LLC, a PCG Company, offers fiscal intermediary and related administrative services to public agencies and participants seeking to develop participant-directed services and supports. Because participant direction programs can be statewide, regional, or county-based, Public Partnerships’ builds each program to meet the needs of each state, while satisfying the most current demands of the federal Centers for Medicare & Medicaid Services and Internal Revenue Service. To learn more, visit

Make a difference in your community by helping individuals with disabilities and seniors to live independently and pursue their life goals. PCG Public Partnerships seeks community resource consultants (also known as Support Brokers) to provide financial counseling services under contract with the New Jersey Department of Human Services. As a community resource consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities include: providing orientation and training on program rules; enrolling participants and service providers, including personal attendants; helping participants to develop a cash management plan (spending plan) for using their public benefit; monitoring participant health and safety; and maintaining progress notes. Training will be provided.



* Get to know participants and families through telephone contact and home visits;* Provide participants with practical skills training in areas such as: - Locating community resources; - Recruiting, selecting, hiring, training, and supervising employees - Purchasing goods and services;* Assist participants to: - Complete required paperwork, including tax forms to act as household employers; - Identify community resources, services and supports to meet their life goals; - Develop their spending pan and monitor their spending activity; - Ensure that employees have completed required training and criminal background checks; - Obtain worker’s compensation insurance;* Assist service providers, including direct care workers, to complete required paperwork to be employed by the participant;* Monitor participant health and safety through monthly phone contact and quarterly home visits (as needed);* Maintain progress notes in accordance with NASW standards;* Report and respond to participant complaints and grievances;* Act as mandated reporter for allegations of abuse, neglect, and exploitation.

Job Requirements

Required Skills

- Ability to manage own schedule and work independently with minimal supervision

- Strong Microsoft Office applications skills

- Commitment to exceptional client service

- Creative problem-solving ability and a consultancy mindset

- Dedication to accomplishing goals and challenges presented by clients and management

- Ability to interact with various levels of management and with clients

- Flexible, self-starter possessing intellectual curiosity

- Enthusiasm for life-long learning and staying well-informed about current business issues

- Proven ability to take initiative to move daily work forward

- Able to follow, critically evaluate, and improve upon current processes

- Excellent oral and written communication skills

- Ability to use sound judgment in completing tasks and to seek guidance when needed

- Ability to recognize issues and identify solutions

Education & Experience

- Minimum of one (1) year of experience working with individuals with disabilities and/or senior citizens required;

- Bachelor’s degree in relevant field preferred

- Knowledge of Medicaid services preferred

Other Requirements

- Criminal Background Check

- A valid driver’s license, access to a motor vehicle, and active vehicle registration, inspection and insurance certification required

Job ID: 2018-3343
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