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IT Asset Manager- Work From Home at C3/CustomerContactChannels

IT Asset Manager- Work From Home

C3/CustomerContactChannels Work From Home - MASSACHUSETTS Full Time
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Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

IT Asset Manager

Roles & Responsibilities

  • Perform daily and long-term operational and management of hardware and software for all global locations. 
  • Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools
  • Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied.
  • Take part in various projects and Audits.
  • Work closely with logistic partner and review performance matrix. 
  • Overall Vendor management. 
  • Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB
  • Responsible for managing lifecycle of hardware and software asset.
  • Generate and distribute various reports, including compliance reports, Vendor reports on current assets and CIs and their status; also perform trend analyses
  • Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
  • Design processes relating to software and hardware asset management, execute and enhance them
  • Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
  • Take part in other ITSM processes, or as required perform as a back up to maintain operational activities
  • Create and execute governance and asset management function
  • Collaborate with infrastructure teams to determine trends in asset performance
  • Perform research on industry best practice and incorporate it with organizational practices
  • Establish and maintain hardware and software maintenance database.

Qualifications

  • Strong knowledge of IT software and hardware as well as five or more years’ experience working as an IT asset management & Logistics. 
  • Five years or more experience asset and logistic staff
  • Experience in logistic packing and shipment of assets.
  • Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
  • Proven ability and experience in executing strategic asset management processes successfully
  • Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
  • Strong vendor management and negotiation skills
  • Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
  • Possess Bachelor’s degree in information technology, computer science, or business administration, or in other related field
  • Strong ability to carry out assigned tasks independently with little supervision
  • Excellent at performing multiple tasks at the same time without erring
  • Excellent communication and interpersonal skills
  • Any related certification will be added advantage

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

 

Recommended Skills

Asset Management
Configuration Management Databases
Computer Sciences
It Service Management
Information Technology
Reports

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