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Customer Service Representative I job in Indianapolis at Transdev North America, Inc

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Customer Service Representative I at Transdev North America, Inc

Customer Service Representative I

Transdev North America, Inc Indianapolis, IN Full-Time
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Overview
:Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.

Pay Information:
$11.50 per hour
Benefits are 1st day of month following a 30-day window.
Hours are 6:00 am to 6:00 pm. Monday to Friday and 7:00 am to 4:00 pm Saturday and Sunday
Overtime, weekends and holidays are worked.
401 K after 6 months with 50% match of each dollar up to 6%Responsibilities:
• Answers customer calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system
• Provides customer service with late vehicle service, verifying "No Shows" and assisting riders with resolving service related complaints
• Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers
• Creates daily manifests for paratransit drivers based on customer demands.
• Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
• Clearly and accurately documents issues.
• Maintains a clean and well-organized work area

Other duties as assigned.Qualifications:

Education, Licensing, and Certifications:
  • High school diploma or equivalent, such as GED, required


Experience Preferred:
  • Up to 1 years of customer service or basic office experience preferred


Skills and Knowledge Required:
  • Pleasant telephone voice/manner
  • Strong written and oral communication skills
  • Strong listening skills
  • Ability to remain courteous with difficult or angry customers
  • Basic computer knowledge/PC experience
  • Some locations require bi-lingual skills.

Travel requirement < 5% of time for occasional meetings or training.

Pre-Employment Requirements:
  • Must submit to drug testing and a background check


Physical Requirements:
  • Must be able to work shifts or flexible work schedules as needed.
  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities
  • Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
  • Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.


For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: [ Link removed ] - Click here to apply to Customer Service Representative I />
Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
 

Recommended Skills

Friendliness
Courtesy
Coordinating
Scheduling
Typing
Customer Service
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Job ID: 4197_13926

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