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Shift Supervisor job in Colorado Springs at The Salvation Army

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Shift Supervisor at The Salvation Army

Shift Supervisor

The Salvation Army Colorado Springs, CO Full-Time


Corps/Department: RJ Montgomery Shelter

Reports to: Shelter Director

FLSA Status: Full Time Non-Exempt with benefits

This is a full time, non exempt, hourly position paying $20.00/hour with vacation and sick time as well as medical, dental, and optional insurance coverages.

Scope of Position:

The Shift Supervisor is responsible for the shelter while on duty and the direct report to all employee and volunteers. Things of a serious or urgent nature will require the supervisor to contact the shelter director immediately. This position is responsible for ensuring the safety and security of all clients, staff and the property around the facility. This job requires patience, the ability to diffuse volatile situations between clients as well as between clients and staff. As a Shift Supervisor this position will be responsible for training new hires, volunteers and temporary staff, supervising on assigned shifts and other duties. The position also requires the ability to be flexible within the work schedule.

Essential Functions:

  • Responsible for training of new hires, volunteers and temporary staff on your delegated work shift or as assigned by Shelter Director.

  • Responsible to ensure staff are following TSA policies and procedures for the shelter.

  • Ensure that staff and volunteers are responding and treating all clients with respect.

  • Work with Shelter Director to create weekly work schedule.

  • Schedule any training needed for new hires, volunteers and temporary staff.

  • Will be the contact person for staff who may call off sick or unable to work their shift and responsible to fill that position with another staff person.

  • Responsible to contact the Shelter Director in the event of inclement weather to determine shelter hours/early check ins etc. For the day.

  • Informs/communicates to the Shelter Director of events that involved the police or emergency services with the clients of the shelter or other serious events.

  • Ensure that outside perimeters are clear and clean, and all doors are locked.

  • Ensure that the shelter has enough bedding/blankets etc. for all clients.

  • Interact with and monitor clients behavior and maintain good rapport by providing excellent customer service.

  • Encourage clients to comply with facility policy and procedures.

  • Make frequent rounds throughout entire facility including: perimeter of the building, all bunk areas, bathrooms, patio, and kitchen. Monitor clients and the facility via security cameras, screenings and rounds.

  • Complete logs, incident reports and all other required documentation.

  • Respond appropriately to situations of child abuse and neglect. Make calls to Police, Fire Department, Department of Human Services, or other first responders as directed.

  • Observe and report irregularities regarding client behavior or building or security issues as necessary.

  • Act as the liaison with police and other emergency services.

  • Employ crisis prevention and intervention if a conflict occurs.

  • Maintain a strength based and client centered approach.

  • Monitor clients progress towards their goals.

  • Model appropriate social skills with clients throughout the shelter environment.

  • Provide encouragement and moral support to clients.

  • Maintain proper personal and professional boundaries.

  • Perform basic front desk duties to include, answering phones, filing, data entry, monitor video surveillance cameras, and fire prevention/detection alarm notification system.

  • Distribute supplies, medications and other belongings to clients as needed.

  • Give high priority for the welfare of all the clients.

  • Maintain a professional appearance at all times.

  • Assist in the gathering and recording required information from all clients.

  • Understand all policies and procedures for the center and implement in daily work.

  • Accurate collection of vital statistics during intake and discharge of clients.

  • Maintain accurate attendance records of all clientele.

  • Maintain supplies necessary to front desk operations.

  • Ability to be comfortable working with a diverse population.

  • Ability to perform intake and exits of clients.

  • Ability to inform a client he/she must leave based on his performance and assist bagging up their personal belongings when necessary.

  • Ability to enter intake information into two databases and assign beds.

  • Ability to search belongings in a proper manner.

  • Oversee or perform daily operation of shelter tasks to include cleaning, laundry, and set up the kitchen for meals and serving the meals. Cleaning of the front desk area to include the staff bathroom.

  • When required will perform drug/alcohol testing on clients

  • Responsible to adhere to and implement policies of the RJMC and those of The Salvation Army.

  • Perform other duties as assigned.

Education and Work Experience:

  • High School Diploma or equivalent required

  • Experience working with people

Knowledge, Skills and Abilities Required:

  • Ability to read and write in the English language

  • Ability to use a fax and multi phone lines

  • Ability to file, do data entry, and have basic clerical skills

  • Ability to de-escalate a potential crisis

  • Ability to handle high levels of stress effectively in a busy environment

  • Ability to multitask and possess strong interpersonal skills

  • Must maintain a high level of confidentiality

  • Ability to conduct effective pat downs of clients

  • Must be articulate, even tempered, and have keen observation skills

  • Ability to interact effectively and tactfully with staff and clients

Software-related skills:

  • Microsoft Word, Lotus Notes, and Adsystech required

  • Working knowledge of integrated database applications

  • The ability to use new software programs with basic training

  • Physical Requirements:

  • Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis

  • Ability to grasp, push, pull, and reach overhead

  • Ability to operate telephone

  • Ability to lift to 25 pounds,

  • Ability to access and produce information from a computer,

  • Ability to understand written information and implement as needed

  • Qualified individuals must be able to perform the essential duties of the position with or without accommodation

  • A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

    Acknowledgement of Religious Purposes of The Salvation Army

The employee acknowledges that he/she has been informed and understands The Salvation Armys religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Salvation Armys religious purposes and his/her work-related conduct must not conflict with, interfere with or undermine such religious programs or The Salvation Armys religious purposes.




  • High School or Equivalent or better

  • GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Recommended Skills

  • Confidentiality
  • Customer Service
  • Data Entry
  • Databases
  • Filing
  • Ibm Notes
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