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Customer Service Representative

Security Finance Fort Payne Full-Time
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Supports the branch manager in the daily operation of the branch office


Responsibilities
  • Provides courteous customer service
  • Solicits for new or renewed customer business on every contact
  • Receives loan payments and posts to customer accounts
  • Maintains cash drawer accuracy and security
  • Prepares and handles office deposits and maintains checkbook accuracy
  • Prepares and processes loan applications; closes approved loans
  • Performs collection activities on delinquent accounts, by both written and verbal communications
  • Assists with the development and training of all new personnel
  • Maintains compliance with company policies and procedures
  • Maintains accurate filing and record-keeping system
  • Prepares and assemble reports for remittance, and for branch record-keeping
  • Prompt and regular attendance is required


Qualifications
  • Prior experience with customer service
  • Basic math and money handling skills; able to count cash accurately
  • Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable
  • Valid driver’s license and daily access to a reliable automobile for business use
  • Computer literate with ability to operate a ten-key calculator
  • This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

  • Requires the ability to communicate verbally and in writing.

  • This position frequently operates a standard telephone.

  • This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.

  • High school diploma or equivalent
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$37K
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Customer Service Representative
Estimated Salary: $64K
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Job ID: 4196

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Established in Spartanburg, SC in 1955, the company has now grown across 14 states and Mexico, employing thousands of professionals. We pride ourselves on consistent customer service and potential for employee professional growth.

With continual training programs and 60 years under our belt, we offer not only financial stability for our clients, but rewarding employment, with many employees’ tenure to prove it. It doesn’t just begin with the distinct career path and end with the company-paid medical insurance. It’s not even just the company matched 401k plan or the charitable community involvement. We’ve got more – stories.

Stories of individuals who started a career by simply helping customers meet a financial need. Stories of those who chose the path of leadership, to share their knowledge with others and are now managing one or even multiple branches. We believe in fostering our employees’ talents and providing a pathway for their individual career story.

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