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  • Abilene, TX

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Information, Referral & Assistance Specialist

Advantage Resourcing • Abilene, TX

Posted 24 days ago

Job Snapshot

Degree - 4 Year Degree
Employment - Recruiting - Staffing

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Job Description

Information, Referral & Assistance Specialist - Abilene, TX

A local non-profit is looking for an Information, Referral & Assistance Specialist for their Abilene location. This person will be a results driven, compassionate individual with a clear understanding of the Abilene community and its resources. The IR&A Specialists insures that all clients are treated with respect and dignity and provides information and referral for callers and walk-in clients.

 Job Summary

This professional handles all Area Agency on Aging, Aging & Disability Resources, Ombudsman and Support Services for Veteran calls; posts call information directly into the IR&A software and assists with finding proper community resources (in all 19 counties of the Big Country) for the caller.

The average call level is 75 plus calls per day for the IR&A Specialist. The specialist will also share in office operations (i.e.: gathering and updating resource information and front desk duties).

 Desired Skills

  • Actively engage each caller
  • Understand and value communication and time management skills
  • Recognize the need to be flexible
  • Thrive in a constant learning environment
  • Embrace constructive criticism
  • Flourish in a team setting
  • Treat others with respect and dignity
  • Personal commitment to self-care
  • Work in harmony with others
  • Ability to demonstrate empathy to callers/clients
  • Problem solve
  • Listen, think, talk and type – all at the same time


  • Bi-lingual, English/Spanish applicants preferred
  • Strong multi-tasking and people skills
  • Knowledge of and experience with heavy telephone traffic and computers
  • Bachelor’s Degree or equivalent preferred
  • Human service experience preferred

Keywords: call center, customer service, human services

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

The Company supports affirmative action and equal employment opportunity. The Company will provide equal employment in employment practices to all applicants for employment. Employment decisions shall be made without regard to any protected characteristic such as, but not limited to, race, color, religion, gender, age, disability, national origin, ancestry, citizen status, gender identity, sexual orientation, marital status, status in regard to public assistance, disabled veterans, recently separated veterans, Armed Forces service medal veterans and other protected veterans, genetic information and other legally protected classes. Furthermore, the Company is an E-Verify employer. Information provided on this application will not be used for any discriminatory purposes. The Company complies with all applicable federal, state and local non-discrimination laws and regulations. The Company will provide reasonable accommodations in the application or interviewing process. If you need a reasonable accommodation in the application or interviewing process, please contact us.

Additional Details:  

Job ID:

Abilene, TX

Job Type:
Full Time, Temp Position


Contact: [Click Here to Email Your Resumé]

Job ID: 109142485
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