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  • Elkhart, IN

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Customer Complaint Specialist

KIK Custom Products • Elkhart, IN

Posted 21 days ago

Job Snapshot

Degree - 4 Year Degree
Customer Service

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Job Description

The Customer Complaint Specialist is responsible for investigating, coordinating and responding to consumer complaints. 

Essential Job Functions

  • Investigates and responds to customer requested investigations for consumer complaints
  • Reviews all documentation for complaint lot.
  • Evaluates any returned units for complaint validity.
  • Request, coordinate and track any complaint units passed along for further evaluation by the lab, manufacturing or an outside 3rd party.
  • Collects data, review and publish Annual Drug Product Review reports.
  • Prepares monthly customer reports.
  • Assists with monthly Quality Summary.
  • Assists with Internal Investigations or customer complaints as directed.
  • Any other duties as assigned by the Manager.
  • Maintains consumer complaint data base.
  • Evaluates any returned complaint units.
  • Pulls and evaluates retain unit/s from complaint lot to determine validity of complaint.  Retains may also be examined to determine if complaint is an isolated incident or a manufacturing concern.
  • Boxes up returned consumer complaint units for disposition as agreed upon by the KIK/customer contract.
  • Boxes up consumer complaint responses for disposition as agreed upon by the KIK/customer contract, or KIK SOP.
  • Be trained and qualified as an internal and external audit team member and participate in routine company audits.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.


Bachelor degree or equivalent experience required in area of discipline.

Thank you for your interest and consideration of a career with

KIK Custom Products WWW.KIKCORP.COM  KIK is an Equal Employment Opportunity / Affirmative Action Employer
Job ID: 2018-5699
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