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Information Technology Support Specialist job in Columbus at Kforce Technology

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Information Technology Support Specialist at Kforce Technology

Information Technology Support Specialist

Kforce Technology Columbus, OH Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client that is seeking an Information Technology Support Specialist in Columbus, OH. Key Tasks:
  • Information Technology Support Specialist will provide second-level remote support of customers' software and minor operating system modifications requests; Investigate, research, and resolve complex IT issues
  • Respond to requests and document tickets in Service Now following the Company's Information Technology policy and procedures
  • Perform software installations, upgrades, and configure customer-specific software
  • Review team's current processes and recommend process improvements; As an Information Technology Support Specialist, you will update installation guides and workflow processes; Collaborate with Information Technology teams to update workflow processes impacting multiple teams
  • Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service
  • Information Technology Support Specialists monitor service level agreements, perform scheduled departmental audits, and report findings to management
  • Act as a technical resource for Information Technology support specialists and coordinators

REQUIREMENTS:

  • High School diploma or equivalent; Bachelor's degree in Computer Science, MIS, or related field preferred
  • 3+ years of technical support experience
  • Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience a plus
  • Mac experience a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

  • Process Improvements (Business)
  • Operating Systems
  • Servicenow
  • Installations (Manual/Mechanical)
  • Information Technology
  • Computer Sciences
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Job ID: ITTND1986279

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