Are you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?

If you are looking for a career and are excited about a growing and dynamic IT services team, we are looking for you!! Someone who loves change, has the technical aptitude and motivation to help build a World Class IT team from the ground up, and who is a top performer to work as a Service Desk Technician providing IT customer service remotely and in-person as needed.

We do not function like a “normal” service desk operation. The way our team functions and operates, this position will have the opportunity to help make decisions and give input and feedback that will impact the entire company. We invite you to join a Team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the agencies we support and their leaders.

About the Company

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding home health, hospice, and home care industries. Affiliates of Pennant Services now operate 115 home health, hospice, senior living and assisted living agencies across 13 Western states and we expect this growth to continue. These agencies have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies.

Duties and Responsibilities

Implement new hardware, infrastructure setup, and support at newly acquired entities. Be accountable from end to end to ensure that the network installation premise is up and running correctly Analyze problems and implement solutions, including the exercise of discretion and independent judgment to solve problems. Identify and fix any underutilization of system and network resources Make analytical assessments and decisions about how each operations computer network should function. Provide on-site support to operating entities at the direction of the Information Systems Director. Assist the field with email or trouble ticket enquiries to resolve IT systems issues and problems in a timely manner, and escalate when necessary to the appropriate teams. When necessary, assist the field with addressing support inquires via telephone. Provide support and incident management and communications for IT systems faults and service requests. Track issues to resolution. Update the field with issue resolutions. Track user account creations, changes and deletions. When necessary, perform password resets. Support computers, laptops, smart phones and applications.

Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the organization.

Qualifications

Must be willing and able to travel up to 40% to major US cities across the US based on operational and team needs. 1+ years of enterprise IT Experience A+ (or equivalent) or higher certification High School Diploma, Associate’s degree or higher (preferred) Excellent problem-solving skills Strong service and work ethic, with a focus on delivering quality service and support.

Additional Information

We are committed to providing a competitive Total Rewards Package that meets our employees needs.

From a choice of medical, dental and vision plans to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package. We believe in great work and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.

Compensation: Based on experience.

Type: Full Time

Salary: $35,000 – 40,000

Location: Opportunity in Eagle, ID or Tempe, AZ

Will you be the next team member to grab an opportunity? We look forward to hearing from you!

About The Pennant Group

We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. Ensign was formed in 1999 with the goal of establishing a new level of quality care within the skilled nursing industry. The name “Ensign” is synonymous with a “flag” or a “standard,” and refers to Ensign’s goal of setting the standard by which all others in its industry are measured. The name “Pennant” draws on similar imagery and themes to represent our mission of becoming the “Ensign” to the home health, hospice and senior living industries. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health and hospice and senior living services. You can learn more about The Pennant Group at [ Link removed ] - Click here to apply to Service Desk Technician Resource

[ Link removed ] - Click here to apply to Service Desk Technician Resource