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Customer Service Representative

Arconic Kingston Full-Time
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Arconic Fastening Systems is looking for a Customer ServiceRepresentative to performscustomer service activities related to the industrial/aerospace marketplace.  The position is in theirmanufacturing facility in Kingston, NY.

Arconic Fastening Systems (AFS) holds the number one global position inaerospace fastening systems, and we’re the North American leader in commercialtransportation fasteners.  Our high-tech, multi-material fastening systemsare found nose to tail on aircraft and aero engines.  Our products arealso critical components of industrial gas turbines, automobiles, commercialtransportation vehicles, and construction and industrial equipment. Headquartered in Torrance, CA; we employ over 6,000 people in 11 countries at31 locations.  AFS is a business unit of Arconic (NYSE:ARNC).
Join Arconic and join a network of people who are passionate aboutindustry-changing technology that advances the world. You’ll have theopportunity to work with leading global companies that operate inworld-changing industries—such as aerospace, automotive, building andconstruction, defense and commercial transportation. It’s not just a job. It’sa career and a path to the future. You’ll be part of a diverse culture oflearning, teaching and mentorship. Arconic is fully committed to developingpeople: providing employees with the resources and learning and developmentopportunities they need to excel and build a career.

Job duties and Responsibilities:
  • Worksclosely with the Senior CSR and Inside Sales Manager to ensure that customerneeds are understood and reflected in customer-specific process documentation;

  • Developsquotations including price and delivery; provides quotation to customer,follows-up with customer to determine status and potential of order.  Coordinates preparation of written quotationcompletes all required documentation. Documents customer orders, enters orders into the computer and monitorsorder progress as required;

  • Respondsto inquiries about product, open orders, product availability, repairs, andrequests for literature. Recommends product to best fill customer need based onapplication and delivery.  Solvescustomer problems. Provides application information to customers, distributors,account managers, sales representatives, and system specialists.  Advises Sales/Marketing Management and salesrepresentatives of significant information learned in communication withcustomers;

  • Determinesdelivery schedule in conjunction with production personnel.  Renegotiates orders and delivery schedulewith customers as required;

  • Coordinatesconsignment inventory and demonstration inventory adhering to company inventoryrequirements;

  • Servesas commercial / aerospace liaison between customer, sales representative, distributor,and the company;

  • Preparesand sends correspondence to customers, distributors, account managers, salesrepresentatives, system specialists and company personnel;

  • Continuously seeks improved techniques for performing job dutiesand engages with peers to learn and share best practices as they emerge;

  • Supportsgoals and objectives of Customer Care & Solution Center as well as theorganization.



  • Minimumof Bachelors’ degree required.  Preferredto be in Business, Supply Chain or Marketing.


  • Oneyear customer service or supply chain experience


  • Experiencein a manufacturing environment


Recommended skills

Sales Management
Marketing Management


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Customer Service Representative
Estimated Salary: $70K
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Job ID: 19002800


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