Virtual Desk Jobs is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
Job Description - may perform one or more of the following:
Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
Obtains and/or verifies needed information for our cases by answering incoming calls
Makes outgoing calls when further information is needed
Documents all call information according to standard operating procedures
Routes calls to appropriate departments
Utilizes scripted Frequently Asked Questions to respond to caller inquiries
Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
All other duties as assigned.
Education and Experience:
High school diploma or equivalent
Excellent computer navigation skills (move between multiple windows and programs)
Knowledge of customer service principles and practices
Some experience in a call center or customer service environment
Outstanding customer service skills
Excellent communication skills
Good data entry and typing skills 35+ WPM
Bilingual Spanish preferred
Ability to pass a background check
Verbal and written communication skills
Attention to detail
Work at Home – must haves:
Existing High-Speed Internet access
Quiet noise free home office space, free of distractions
NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.
Must have Outstanding Customer Service Skills in a CALL CENTER setting!
Excellent Communication Skills
Bilingual Spanish is preferred, but not necessary
Basic Computer Navigation & Typing Skills: 35+ wpm
Equipment will be provided
Ability to Pass a Background Investigation and drug screening
H.S. Diploma or G.E.D.
18 Years of Age or Older
Current RESUME needed
Healthcare Benefits after 60 days
Accrued PTO time after 180 days
Hours: Schedule (Central Time) to be determined by availability.
Total: 25-29 hours
Apply To Become A Customer Service Agent:
[ Link removed ] - Click here to apply to Call Center Agents and select the Customer Service Job Bank Portal.
Please reference agent ID code VDJSADIE.
Please contact us directly to discuss customer service remote job openings at
Strong Communication Skills
Focus and Patience
Attention To Detail